Courtyard Indianapolis Plainfield

Very nice hotel. Excellent location. Walking distance to shopping and restaurants. Everything is close proximity. Appears to be fairly new area. Rooms are nice and equipped with microwave and small refrigerator. The hotel has a nice bar area and has food available. The only negative is coffee is contracted with Starbucks and they charge you.

Nice quick overnight at this location. I would call this location “next gen” as I am not sure what generation/iteration of courtyard it would be but man this new generation is nice! Comfortable, well appointed,modern! This property is easy to get to, friendly staff, clean rooms everything you’d expect from a Marriott! Walking to food,shopping and entertainment, 10 minutes from airport. Has a shuttle. Would highly recommend this hotel for business or pleasure!

It is an outstanding hotel and is close to the airport. The hotel looks brand new, and I appreciate the room's layout. The front staff was exceptional and they were quick to adjust things for me. I would recommend this Courtyard.

I called this hotel to book before a flight to Mexico for vacation. I asked the front desk some very specific questions: can I leave my car at the hotel for two weeks, what is the charge, and is there a 24-hour shuttle service? The woman said yes you can leave car, no charge, and yes there is a 24 hour shuttle service. Wrong! I was charged for parking, and no shuttle for your return flight. At midnight. I find this out the night before we leave. Oh, and no help finding a taxi service. It’s very polished hotel, not poor management .

I checked in using the app. Finally around 3:30 I stopped in the hotel to see when the room would be ready. The key was already sitting at the front desk so I'm not sure why I wasn't notified that it was ready and provided a mobile key. The mobile key wasn't available throughout my whole stay. They only had a king room available so my kids had to sleep on the pull out mattress- not a big deal. I requested extra pillows and a blanket at 5:45pm. I never received them. The room was only stocked with enough towels for 2 people even though it is advertised to sleep 4. I wasn't going to attempt to get towels when I never received my first requested items. We did not sleep well due to lack of pillows and blanket. There was only 1 pack of coffee in the room (despite having 4 coffee cups) but this didn't matter because the coffee pot was dirty so I wouldn't have used it anyways. Thankfully there was good coffee in the lobby even though there were no cups. I had to reach behind the bar to grab one from their stack. The refrigerator in the room has a 2 hour timer on it. I like to pack drinks and usually thrown them in the fridge so they will stay cold. The 2 hour timer made the fridge useless. The hotel was very close to a nice shopping center but we didn't get to enjoy this because it was raining. Overall it was just ok. I would probably look for a different hotel if we return to this area.

Newer property that is located in the shopping mall area. Quite and the area is safe. The check in process was ok, the room clean and comfortable but not stocked as we only had a 1/4 roll of toilet paper so had to ask for more. The staff are ok. Would stay here again but prefer better service by the staff