SpringHill Suites Indianapolis Airport/Plainfield

Good stay

Easy and friendly check in, small workout area and pool that opens at 8:00. Typical free Hotel breakfast. There are a couple of restaurants within walking distance if you're going to drive anywhere be aware that traffic is horrendous when the warehouses All around here let out. There are lots of huge warehouses in the area and FedEx has a huge presence and a constant flow of large aircraft right over the top of the hotel all hours at all hours so bring your earplugs.

Customer Service was BEYOND amazing!! We had an issue with a severely delayed flight at IND. We had already checked out of the hotel and returned our rental car only to find out several hours later that we were going to need a place to stay. The team at the SpringHill Suites was SO KIND!!! They sent their shuttle driver over to pick us up and got us back into our (by now, clean) room. When we were ready to go back to the airport, the shuttle driver took us back. We had run into several dead-ends with the airline and customer service at the airport, and were badly in need of a little kindness. The Springhill team created a silver lining for our otherwise quite cloudy day! I've bookmarked them in my Marriott account and will be back again! Good people who take charge and make things happen are hard to find--kudos to the team and to the management for empowering them! Thank you, thank you, THANK YOU!! (of course, the room itself was clean, comfortable, and well-designed!)

This was a good selection for a short weekend visit with friends. Close to airport and many restaurants and conveniences nearby. We had a two queen beds suite which worked out great. Clean hotel. Breakfast options were a nice array of choices. Friendly staff, would stay here again.

Well I can’t give enough high marks to the team on night of 216 2024. We had driven 3 hours in a Blizzard ( my term) to Indy Airport. We have an Apt in Fl..Plane delayed because of weather. Finally boarded. Then after 45 minutes or so on plane announced “pilots had timed out”. Deplaned. Gerald started feeling bad and a five hour delay getting to Tampa wasn’t Going to work. Road’s terrible, so decided to drive to Plainfield IN to see if could find room. Drove to Springhill Suites..walked in (no reservation) Sharon at front desk said all hotels full because of a big basketball tournament. said I could go to Avon. I groaned. I said I have a 93 yr old out in car not feeling well. Teresa Taylor jumped in and said “ let me check..we can’t have a 93 yr old out in cold”. There had been a recent cancellation..she jumped into action..Sharon took my Drivers License..I went to car to get CC..she said might be pricey..I said I’ll take it whatever. It was going to be $300 +..but worked out after booking a bit lower. Teresa got us into a ground floor room Gave us toothbrushes..tooth paste..a comb. Gerald had a rough night. I took him to Emergency Room next morning..knowing how full you were I ask Holly? If I would need room if they admitted him..she said don’t worry Will get you a room. So (sorry this is long) Teresa needs a raise…you need to keep her happy as management..such an asset. Teresa told me where McDonalds was..got a sandwich. Sharon was cleaning off her car in parking lot when I returned..gave me a hug..told her to be careful as roads terrible ( She had on a beautiful coat.. a woman thing). So thanks again to everyone for your kindness. Carol

Our room was great. The set up is great for office working or just spending a little time alone when traveling with someone. Room was very clean. I would caution relying on shuttle to and from the airport if you have an early flight or late time return. The shuttle was not available when our return flight came in at 11PM even though the hotel knew of this in advance. We needed to get to the airport by 3:30 AM for 5:30 AM flight. We were told the shuttle does not start until 4:AM. Again the hotel knew of our early flight and was assured of transportation.

Had a great stay at this very nice well kept hotel. Hotel has a bar on site. Rooms are very well kept as I expected. Staff was extremely friendly and there was not much more I could have asked for! Except for 1 thing. By the time I got to bed I figured out my why room smelt of laundry detergent. The bed smelt so strong of laundry soap that I had to sleep on the couch because it was making me itch and giving me a headache! This was a first for me. What do you complain about? The room smells TOO clean?! Haha! So i let it go. It was as if the rinse cycle didn’t get all the soap out. Not a deal breaker for this Marriott guy! hey, if your only “complaint” is a “you clearly washed the sheets” complaint then I think the hotel is pretty top notch. Would very highly recommend this property for business or leisure!

This was the worst hotel stay I have EVER experienced as my family was victim to hotel theft. We were staying at this hotel with my daughter's club soccer team for a tournament. At least three different families from our team had personal items stolen from our rooms. For us, they stole jewelry from INSIDE my ZIPPED luggage including earrings, necklaces and bracelets. Others from our team also had jewelry, perfume and other personal items taken from their rooms. This seems to have been a coordinated, well-planned theft. Our rooms were part of a block of rooms booked under our team name, so hotel staff could easily get access to our game schedule from the tournament website and know that we would all be away at the same time for games. We have filed police reports with the local Plainfield police who are now investigating the incident. Terribly unnerving to know staff were going through our rooms and stealing from us. I feel violated and will do everything I can to share our horrible experience to help others avoid this stress and anxiety our family is going through now.

Stephanie was such a sweetheart and did a great job with the breakfast buffet and our meeting room accommodations! Thank you Stephanie!! :) The property, building, and amenities were all great. Will stay again if I'm back in the area.