Staybridge Suites Hotels in Pigeon Forge

We had a group of 16 women, came to PG for a conference. Friday, October 11th we checked in around 4:30pm, our leader picked up the keys for 4 rooms, which were booked months in advance. We left after checking in and went to our Friday night conference. When we returned at approximately 10:30pm. We were able to get 3 of our rooms open, but the 4th key worked and security latch was on the door, so we knew there was someone in the room. After 45 minutes of knocking and pounding, and calling out that this was our room, no one answered. During this time we tried calling the front desk, but did not get an answer! At this time our leader, went to the front desk, to find 1 employee, the only employee working at your facility on Friday night. She called her mgr. and was told to take the tool to get into the room. She could not leave the front desk as approximately 25-30 men came in. They did not speak English. They were speaking into their phones and then putting their phones in the desk clerks face while she was trying to resolve our problem. There were no empty rooms, so we were told. She finally was able to come to the 2nd floor to try to open the room we were trying to get into. She could not get it open, nor did the person inside say a word! So, she went to find something else to get the door open, we told her we would continue to try. We were able to open the door. A women came at us screaming for us to get out, her babies were sleeping. The desk clerk came back and found a room after all. 1-1/2 hour after we got to the hotel we were all in rooms. BUT no one slept well, we felt unsafe. It was very suspicious that this woman would not answer the door and her children were not babies, they were probably 7 and 8 years old. And the situation at the front desk with all of the angry men, made us feel even more unsafe. On Sunday morning there were at least 25 men in line at the breakfast area, when trying to sit at a table 1 of the Men came over and laid a switch blade knife on the table, motioning that it was for the men in line. We fear for your employees and guests. Same on the manager for leaving 1 person alone to run a facility. If there was only 1 person available it should have been a trained manager. The front desk clerk was doing her best, but she was clearly in over her head with these men that were very angry.