Home2 Suites by Hilton Pigeon Forge

疫情消毒不錯！

Very disappointed in this hotel. I have two rooms for two nights. We went to Dollywood all day and came back exhausted ready to take a shower and sleep but neither of our rooms were cleaned. When I asked the front desk if they could send someone to make up the rooms, their answer was that Hilton policy is to make up the rooms every other night. No one told us this at check-in and nor will I accept it. We came in late last night and are leaving tomorrow morning and we are getting less value for what we paid for. This is bad business practice and deception. I am a frustrated customer who should have listened to his wife and booked at Marriott.

There were some issues with the room but the front desk, maintenance, and house keeping all worked together for a quick resolution and it was addressed. Good breakfast that my kids looked forward to. Excellent location within driving distance of multiple options of activities. The kid friendly outdoor pool is a big plus that other Home2 suites did not have. Front desk personnel were always friendly and welcoming to my family. Also several stores for necessities for the family are within range. One recommendation, and an issue that I'm seeing in newer home2 builds, is the usage of sliding doors for bathrooms (probably for space). The locks eventually gets removed due to issues long term, and a sliding bathroom door without a lock is at the mercy of a curious toddler. Please move away from this.

Clean and nice hotel! Great staff! Everyone was nice and everything was clean. The laundry room was clean and easy to access. The pool outside was cold since it was in the shade but the indoor pool was nice and warm! The beds were a bit hard but the pillows made up for that. Great views too!

Excellent, clean, and lovely hotel. The food is good. The hotel and rooms are clean and fresh. Lots of attention to detail. Very professional and friendly staff. The space in the rooms is great - well laid out. I was pleased with my stay and you will be too.

Family friendly, large rooms with refrigerator, dishwasher, microwave and dishes. Continental breakfast Super clean Indoor & outdoor pools. Small gym. Staff very friendly and accommodating. Great location directly behind The Island.

This was a really nice clean and friendly hotel. Room was very spacious with a kitchenette. Breakfast was included and had plenty of choice. We didn't use any of the facilities due to only staying for 2 nights but wish we could off stayed longer.

This hotel deserves nothing less than 5 stars. Smelled very clean upon walking in. We had been to 5 other big hotels recently and 4 of the 5 were filthy. The room was very clean, the only thing was food in the garbage disposal, but everything else was immaculate. Staff is very friendly but also does not bother you everytime you go in and out. They have laundry which is great. The breakfast was delicious. The cook in the kitchen was very friendly and sweet and wanted to make sure us and our kids were well fed and gave us a tray to bring the food up stairs. The view was amazing and right across from the island. I don’t know how anyone can leave a bad review this place is great. We extended another night for our stay. And we will definitely be back. You can’t beat the price for what you’re getting.

We have stayed here before - the week they opened in May 2017, but the place is already showing a lot of wear and tear! Pros: The location is great! The views from the rooms are beautiful. The service is friendly. They have some nice amenities like a grill area, outdoor fire pit, cozy lobby with board games, and an indoor pool and outdoor pool. Cons: We had a king size bed and sofa sleeper and BOTH mattresses were extremely uncomfortable! With as many guests as this hotel has in a years time, it’s definitely time to replace the mattresses!! They are worn out! The pillows were also uncomfortable and would go flat as soon as you would lay on them. The room was also very cramped and felt crowded. There were lots of stains on the carpet and scuff marks on the walls. The shower had a few mold spots and a few spots that hadn’t been cleaned good. The free breakfast was terrible - poor selection and poor quality on what was offered. We stayed here on points for a last minute fall break getaway. We might stay here again in a similar situation, but I would never pay to stay here!