Homewood Suites by Hilton Philadelphia-City Avenue

Overall, I had a comfortable stay at here. Thank you so much for being so kind.

They were having issues with toilets was not the best experience for me.

希爾頓集團下設套房長居酒店，空間寬敞，設施配套完善，唯一不足是設備略顯老舊，偶出故障。位置離downtown不遠，周邊商超購物便捷，停車方便適合自駕出行。早餐普通。

酒店位置比較偏了，説是費城大道其實到市中心有點距離的，附近沒有什麼小店，房間給了我一個套房，非常大，酒店含早餐很簡單的美式早餐，可以吃的東西很少，要想買點東西和出去覓食必須開車出去，停車免費，費城感覺不是太安全的樣子，但是還好，沒好好逛，主要去了Penn逛了一天

按金收250美金，太離譜。空調噪音巨大

兩個希爾頓挨在一起，開始走錯了，這家門面比較小，沙發床也要自己弄，花了10刀找人送了枕頭，早飯很一般可以忽略

When my family checked in the first night before the Labor Day weekend, one mug and two glasses already had clear lipstick stains on them. The next morning the breakfast was almost gone with no plate around 8:45am and was not refilled until 9am. The next round of plates is mixed with different disposable ones. The second night the shower head fell down and almost hit my head during the shower. I texted the hotel right away then received one response which said they will let the management know but hadn’t heard back again. The second morning breakfast came with multiple dirty plates with food stains on them..uh. When I mentioned to the front desk upon checkout, they apologized by saying they don’t check the hotel text communications then waived my stay. A few days later someone from the hotel called me by asking why someone left my name and phone number on her desk without details. I wasn’t sure why but explained what happened during my hotel stay. She said it wasn’t the first time and kept asking why my name was left on her desk. I had been as a gold member of Hilton for long time. I have to say this specific Homewood Suits has a serious management issue on cleanliness, communication and facility maintenance which result in a highly hazardous environment for customers to stay in.

Stayed at this property because I had a medical appointment at Lankenau. staff was very friendly and helpful , especially Juan, head of housekeeping . He went out of his way to accomodate my need for a handicap accessory. He found exactly what I needed and was very pleasant and professional. I will make this my hotel of choice while in Philly.

Friendly staff....went out of their way to make our stay enjoyable. I would like to single out Arielle, who was extra helpful and very accommodating. Will make this hotel our hotel of choice when in Philadelphia Rooms were clean and we'll maintained. A very positive experience