Gastnutzer
29. Mai 2022
My review is about the poor service we received when trying to book a room. Traveling through Ohio we decided to stop for the night and after viewing nearby motels on our Garmin and checking them through TripAdvisor, we decided to try this one. Rates for this property on TripAdvisor were $63, within our budget. When we went in to inquire, the rate was $18 higher. My friend pointed out the rate advertised on TripAdvisor and was flat out told that was if booked through online through an agency like *******. This was Wednesday May 25th 2022 around 8pm and the motel was practically empty. We like to patronize the Mom and Pop individually owned places when we can as opposed to the big hotel chains, but it appears this place would rather pass up business and let their rooms remain empty rather than honer an advertised rate on TripAdvisor. Had we just offered a low rate like $50 I could see a no answer, but we were just asking for the rate we saw on TripAdvisor's web site for this property. For an extra $18 this motel passed up business to let their room stay empty and we went to a different motel. I just can't see a business turning away someone and letting a room go empty. Had we gone on line right then and there and booked through ******* or one of the other booking sites and then showed a confirmation, they would have had to honer the $63 price and, I'm sure, paid a fee to the booking company. If you look at the two photos I posted, this was 8pm and you can see there are only two cars at this motel. I just don't understand a place like this willing to turn away someone's business and let a room stay empty for the night rather than accept the booking site price for a walk in customer. With only two cars you'd think they would be crying out for all the business they can get.
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