SpringHill Suites Pensacola

The room was clean and a wonderful place to stay. The breakfast was nice as well.

Convenient location off the highway. Close to many stores and restaurants. Also within walking distance to a cool sports bar nearby. Staff was great and helpful. Rooms are the usual Springhill, comfy and open. Breakfast was standard Springhill fare so it does the job. Overall, a good quick stay and serves the purpose. Enjoy

Checked into hotel in the afternoon of July 13th. Lexi was person who checked us into hotel. I asked to park motorcycle near front door for better security and was told that I could not do that as it was a fire lane. I informed Lexi that I could park motorcycle in area that would not block fire lane near front door. She said I had to park in the parking lot which was not anywhere near the entry to the hotel. I then informed her that every hotel we stayed at in the prior 15 days allowed the bike to be parked near front entry. She informed me that it was hotel policy. When I stated that I had stayed at several Marriott hotels that did allow it, her comment was that "we are different". Springhill Suites is now off my list of places to stay.

The hotel staff is absolutely amazing! First when we arrived we had problems with our fridge and since my husband needed his insulin refrigerated we got moved to a different room. The morning of checking out we were leaving before breakfast and the very nice hotel receptionist and a sweet kitchen chef Marie made sure we got hot delicious breakfast sandwiches. Will stay there again!

The hotel staff were super nice at the front desk ! Our room on the 4th floor was very clean along with the bathroom and shower. The gym and pool are easily accessible and there are towels provided by the pool. The pillows were fluffy and comfortable and there’s a nice desk space for working as well. Great hotel with nice modern touches.

Clean rooms and very comfortable Nice breakfast every day Good location..near everything Friendly people...so kind Nice laundry facilities ...so I didnt have trouble with dirty clothes Good coffee all day at the restaurant area..this is a plus for me

Excellent service and the place was so clean and welcoming. Rooms were well appointed and the Ada bathroom was amazing. Loved the barn door and the split of the bathroom with shower on one side and toilet on other and sink in between. Really great space for wheelchair maneuvers. Lexi was so helpful with our check out. We will be ba k!

First, let me state that we are a "Marriott family" and typically stay in Marriott properties mainly because of the customer service, friendly staff, and included breakfast! Just sharing our family's experience with those considering staying at the Pensacola Springhill Suites. Originally, I submitted feedback to Lindsey Neville (Hotel Manager) regarding our latest stay. I indicated that the location was great but that the breakfast did not live up to the standards promised by the hotel. Ex: served only gravy with sausage bits and gravy, mini waffles, Cherrios, watery orange juice, coffee with no creamer). I explained that one of the primary reasons we chose the hotel was for the included breakfast and asked what assurances she could offer that the breakfast would be up to the promised standard if we chose to give the hotel another chance. I found Ms. Neville's response very interesting in that it seemed to indicate that she was not really interested in retaining our business. Needless to say I was quite surprised by the response. Below is the message I received from Ms. Neville. "We would provide the brand standard for our complimentary breakfast. We understand if you feel other hotels would suite your needs better. Thank you again for taking the time to provide us feedback.   Safe travels, Kind regards, Lindsey Maurer Neville GENERAL MANAGER Springhill Suites by Marriott Pensacola"

Mamie is friendly and professional—Efficient check in and a great dinner recommendation—The Fish House—Thank you!! Clean and quiet rooms. Good location within walking distance of a nice coffee place—Coffee Guy Cafe. Excellent coffee and several tasty pastries make a selection challenging.