Pensacola - University Area

Room is nice but they gave us the wrong room. The BREAKFAST IS AWFUL and COLD even coffee! You have to PAY and it’s just a typical free breakfast anywhere else in the country except they didn’t have pancakes or waffles. Shameful to charge for it

While I had a good experience. I was disappointed that my confirmation email said the pool was closed. It was not. I would have brought our swimsuits. We had a king bed with a pull-out couch. Room was comfortable, fridge and microwave worked and bathroom was clean. We were actually traveling with a Navy JROTC group, competing at NAS Pensacola for JROTC Nationals. Hotel was good for a group. The breakfast was pretty good, with a variety and fresh fruit. Elevators worked, were clean and efficient. Unfortunately, for my friend, who was traveling with her husband and daughter was denied a room with a couch/pull-out bed. She had a confirmation from the hotel that she did indeed book that type of room. Hotel manager was belligerent to my friend and completely unaccommodating especially after the front desk clerk had told my friend that he could indeed move them to a different room. I was highly disappointed in that and the attitude of the manager.

I gave one star for a big reason. I recently stayed here for a few days, fist morning I had a server named Nichole serve me breakfast, the 2nd morning I saw the same server siting in a car that looked like it had “Hello Kitty” on it, she was sitting there smoking a crack pipe. I LITERALLY HAD A ********* serve me a meal. If Holiday Inn condones that, I will never stay at another one, and I’m going to tell everyone that will listen to not eat the food at the place. Thank you for my first experience of Pensacola ‍♂️

I stayed two nights at the Holiday Inn on Davis Hwy at I-10. The stay started out well with a spacious, quiet king suite. The room was clean as well. Initially staff were very kind and helpful. Breakfast was free since I am a Diamond IHG Rewards member. The breakfast was the quality of a Holiday Inn Express breakfast though and is not something I would have considered paying for. The stay tanked on the last day. I had requested a 1 pm check out at the front desk on arrival and been told they could do that. The guy had added it to my record. Just before 11 am, housekeeping pounds on my door telling me it’s check-out time. I told them I requested a late check out. The lady said she had no record of it and said she’d give me until 12 pm. She was very rude in her mannerisms as well. I was working remotely at the hotel and had to drop everything to pack up and find another location to finish up my work. It was extremely inconvenient. The biggest problem I have with this situation is the manager had previously approved it and without warning yanked it away. If IHG hotels cannot honor their word on late check-out, they need to quit touting it as a benefit. As someone who comes to Pensacola for work and leisure often, I will not be staying at this hotel again.