The George Hotel

Outstanding, I had a superb stay ,the George is unique Whilst, having a timeless aspect ,magnificent historic building it has modern features, and aspects,that make it very comfortable. The best hotel experience, I have had for year's, I am looking forward to staying again, a perfect end to my Christmas break.

Nice hotel .

We popped in here for a quick drink while waiting for our bus. Lovely old traditional hotel, both outside and inside. Served quickly and enjoyed our glass of chardonnay in lovely surroundings. Great atmosphere with a mix of people. Staff very friendly and welcoming.

I organised multiple rooms for a wedding and unfortunately the hotel just couldn't handle the order. Firstly they lost the order a few weeks before and told me they had no history of my booking (even though I had a booking email from 8 months prior and I had paid a deposit!). Secondly during the stay, all my guests said the staff were confused and the whole check in system was completely chaotic. There were other issues too. Long story short, communication was very poor and shambolic Fawlty Towers style service across the whole stay. The George changed hands in June and clearly they are still working things out. I did complain to them about numerous things but they were in denial and refused to accept there were any issues. It's a shame as it used to be very nicely run with welcoming management. I would urge anyone to avoid this hotel until they get their house in order.

Manners and cleanliness are absent. The carpet on the stairs hasn’t seen a hoover since 1980. The staff have apparently no manners. It’s fine. We stayed for a wedding so didn’t have to spend much time here but I would not return. If I did I would request a hoover and just clean the place myself.

Arrived late Friday afternoon, no car parking spaces available, receptionist said it was a case of first come first served, not very helpful guiding me to where I could now park. I had a single room which would better described as a box room . The single bed was squashed against a wall, and very little floor space once I opened folding suitcase holder. In the morning I opened my curtains to a fire escape and a brick wall. I went for a long walk do my room could be serviced . I came back early afternoon and the room had no clean towels , in fact nothing done, I found a maid along the corridor and was told, there is a notice in the room explaining you have to book this with reception the night before , if I had noticed the notice I would not have walked back down 35 steps to book this after I was settled in my room, ( no phones in rooms) The lounge/reception was beautiful dressed for Christmas. Breakfast 2nd morning ordered tea and coffee was brought, the table next to me also were brought the wrong order. Breakfast was good, and highly recommend the Eggs Royale. Checking out on third morning was not straightforward, had to go and search for receptionist to settle my extras, a waitress attempted to check me out , ( as the only person we could find) but she was unable to use the computer , she went off to find the receptionist, who then could not accept Cash as “the Man” had not brought the cash box, delaying me leaving , so very mixed experience

We had passed by and noticed the restaurant and menu was open to non guests and decided to try it for breakfast Greeted by a reluctant waitress who asked if where were guests , no we replied . Oh came the response. Did we only want coffees? No , we replied breakfast We were finally seated given menus and then waited and waited and waited and 15 mins passed by and no one came to take our order. I really do think that is poor. It’s clear they are not able to cope with non guests coming into add to the work load of breakfast service. Unfortunately , we left as it was clear no one was coming to take the order any time soon and we had one hours parking. We had considered coming in for dinner but having experienced the lack of service for non guests as breakfast , we won’t be. I think if you only have two staff working the floor then maybe reconsidering the promotion of dining for non guests would be the way forward

A very comfortable historic and traditional hotel that ticked all the boxes for our lovely stay in the centre of Penrith. Our room was fine, bed comfy, shower great. Big tick for Elemis shower gel and shampoo dispensers! WiFi worked better in the (large) lounge. There is a car park behind the hotel but short-stay spaces in front of the hotel for unloading. They give you a disk for the one-hour parking and a map to navigate the one way system to end up in the car park right behind. Food was fine and there are also some nice restaurants locally- we liked Gianni and Four and Twenty.