Fondue4two
27. April 2024
My experience with this hotel was a mixed bag that did not start off on the right foot. The gal at the front desk, Stephanie, needs to go to customer service training. Her manner was brusk and off-putting though I do give her credit for checking (reluctantly) to see if I could get an upgraded room as a Gold member. She did come through on that but never even acknowledged that she did so - I would have thanked her but she just shoved the keys at me. It wasn't until I got to the larger room that I realized that I was indeed upgraded. The room was large and nice but this hotel is older and showing many signs of wear and tear such as one of the doors in the shower was missing (which made for a very wet shower room), the washing machines were out of order as was one of the two ice machines. I could list many other issues. The breakfast was typical Fairfield. The location in Pearl made for woeful nearby choices for dinner though convenient to I-20.
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