The Fitzwilliam Hotel

Chris was an amazing host. Was a clean and comfy room would recommend. I had booked a room for work and was pleasantly surprised by the bar service as well. It just added to the great experience that I had. I would highly recommend to any one wanting to stay here.

Avoid like the plague. Checked in Monday 5th January. All seemed ok. Went down to the bar for a drink and was greeted by the most foul mouthed individual. The guy that checked us in now working behind the bar. Continuously dropping the f word with other customers in the bar. Looked at food menu but decided to eat out. First night was waken at 02.30 by a loud vibrating/ buzzing noise coming from the electric box over the door. (Contractor vibrating). So pulled out the key card from the switch. Then the road noise kicked in at about 04.00. No warning in the hotel description about it being on a busy road. Worse to come. Wednesday night got up to go to toilet. There turns out to be a two from the bedroom floor to the bathroom tiles of a good 15mm. Stubbed my toe on the edge. Result, broken toe. Pointed this out to reception and was met with, has it always been like that? Had no other complaints and it’s our most popular room. Colleague I was working with had a separate room and his room was just as noisy with traffic and the electrics. Emailed the hotel and included photos but no response at all. Did eat one night off the very limited menu of which only 2/3rd of the menu was actually available. Fish chips and peas was ok but obviously fried from frozen.

My main complaint with this hotel was the inability to get any sleep. The one thing which should be an absolute given is a night's sleep. Upon checking into our room it was unbearably hot inside the room; the weather was incredibly hot plus the rooms did not have any air conditioning. Now I totally understand not all hotel's have air-conditioning, I get that, however those which don't will offer the use of a fan. When I enquired about a fan the response I received was "sorry we don't have any left". I'm sorry but a fan should be available for every room in a hotel with no air-conditioning. They were not prepared to give me any money to get a fan from across the road in the shops, £10 for a basic fan & they wasn't bothered. With the room directly on a main road with traffic continuously passing & the need to have the windows open to at least attempt to get some air in the room this made sleep impossible. If I could have gone home I would gladly of left however no public transport was available until the next day. Absolutely horrendous & I will not be returning to this hotel again. I can not recommend a hotel which is not prepared to do everything it can for their guests whom are paying hard earned money for a non existent opportunity to get any sleep. Furthermore the room had the smallest television. Now I am aware a television is not everything but given the inability to sleep there was not much opportunity to watch any television whilst unable to sleep due to the tiny television within the room. There was a hole in one wall within the room, not a great sight! The bathroom was in need of some care for sure; not even a toilet roll dispenser in the bathroom, only a toilet roll storage holder on the floor. Very bad cases of damp on the bathroom walls as well especially around the shower.