Bear Hollow Village by All Seasons Resort Lodging

Bear Hollow Lodges #4403, 8-day stay, December 2022: Do Not Recommend. We stayed in this unit for Christmas 2022 and were very disappointed with unit maintenance and customer service from Moose Management. We have stayed in the Park City area multiple times for ski vacations and decided to try a new place. Bear Hollow Lodges is close to Canyons Ski Resort and has a heated garage, which were plus points. We selected a unit with a fireplace, as that amenity is important to my family for Christmas. The fireplace did not work, and Moose Management checked it out twice but could not fix it. The dishwasher leaked (badly), and we found a loose screw in the bottom of the dishwasher on our last day. Multiple light bulbs were out (two in kitchen) and two smoke detectors were going off when we arrived, really disturbing our first evening. Maintenance was at the unit 4 times during our 8-day Christmas stay, and the cable service for the complex was also changed during Christmas week, so we had a cable repair person there, too. This unit is not set up with visitor hospitality in mind. It is a 3 BR, 2 BA unit, but the owner has locked off their bedroom and one bathroom and installed a Ring camera. One of the malfunctioning smoke detectors was in the locked bedroom. There are no dressers or chests for storing clothing in either of the 2 bedrooms available, which are both very small. The owner has also filled the entire pantry with their personal items and lots of stickers/signs saying "Belongs to Owner, Please Do Not Touch," "Owner Candles," "Owner Tupperware," etc. It really infuriated me to be paying over $3,000 for a Christmas visit and having to set our groceries on limited counter space. We had a lot of groceries to store, and the owner had marked a lazy susan in the corner of the lower kitchen cabinetry for guest groceries -- the space was awkward, shallow, and difficult to access. There were no towels for sauna/pool use. In the spot for towels in the closet, there was one sweatshirt blanket (?). We requested a partial refund (10%) for the non-functioning fireplace and maintenance issues. We submitted a form and were told to wait 30 days. After 30 days, we were informed that the owner did not agree to any refund. Moose Management should have given us a partial credit -- under the circumstances, the request was very reasonable, and the management company should not allow an owner to veto reasonable credit requests. Other units at Bear Hollow Lodges may be better than #4403, but we do not recommend this unit or Moose Management. These owners will never be super hosts without caring about the guests' experiences!

Tried renting with Moose Rebtsl via airbnb. That accepted reservation took our money and then canceled the reservation after claiming rates were not correct. Beware - they are dishonest and not supportive. Accepting an agreements at a published and canceling is bad business. Airbnb has been made aware of their marketing practices and customer service. Save your time ; save your money and go elsewhere…..if I could ZERO OR NEGATIVE rating I would!