Gastnutzer
4. August 2023
Short version: - Woke up to a mouse/rat on bedside table!!!! - Small, tired rooms (even the superior ones) - Overpriced! - Rude, incompetent staff. Terrible customer service. - AVOID AT ALL COSTS! Long version: My husband and I booked a trip to Paris to celebrate our 10th wedding anniversary and we booked 3 nights at the Maison atheene hotel and paid an extra £150 for a superior suite. When we checked in, they asked to take a £150 pending deposit but didn't actually explain what for. Turns out it was incase we damaged anything during our stay so that wasn't exactly a hospitable welcome. Anyway, when we arrived we were initially underwhelmed by the hotel room. It was small, the decor was tired and the carpets were very worn. Wouldn't call it superior to be honest but it did have a small balcony terrace which was nice. On our first night we were awoken at 4am by the sound of rustling. To our horror, we realised it was infact a mouse/rat inches away from our head on the bedside table, nibbling at our packet of crisps! (See picture) After freaking out that a mouse or rat had potentially run across our bed while we were asleep, we went down to the lobby to explain what has happened and that we want to move room straight away! We were astounded to be met with an unapologetic and dismisive attitude. The staff member on reception got extremely defensive straight away and shrugged off our complaint by saying.... it's a problem in Paris, everywhere has vermin. He made out like it was no big deal and made us feel like we were being unreasonable! He didn't apologise for what and happened, he barely gave us eye contact! He told us all the hotels in Paris have this problem and there's nothing they can do about it. He moved us to another room on a higher floor which he said was also a superior room. When we got there it was smaller than the room before, with a tiny shower and no balcony terrace. We checked our new room and found holes behind the headboard big enough for mice to come through so we stuffed them with hand towels to make sure it didn't happen again. We both didn't sleep a wink in our new room untill the early hours to which we were then awoken by loud drilling/road works right outside the hotel. We decided to scour the internet to see if there was infact a problem with vermin in Paris, and like any other city, yes there is in streets and parks, but no mention whatsoever of any vermin problems in hotel rooms. Infact I only found 1 TripAdvisor review from 11 years ago about a mouse in a hotel room in Paris. We decided to pack our bags and leave the hotel in the morning and request a full refund. We spoke to the manager and although he dealt with us better than the last guy, we still found him defensive and he didn't really seem genuine in his apology. At one point he decided to point out that we paid "less than the usual price" because we booked with a Travelzoo deal. We took it that he was trying to insinuate that we shouldn't co
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