Gastnutzer
19. Januar 2024
SUB-STANDARD: When booking the room, the standard option does not have photos of the bathroom, leading us to believe that the photos in the generic portfolio are real photos of all the bathrooms. FACT: The bathrooms in the standard rooms are disgusting. Broken, stained and crooked tiles, moldy grout between tiles, outdated and generally a grubby feel. When we complained and showed the manager how misleading the photos were, she shrugged her shoulders and said: There's nothing I can do, We are fully booked. I'll tell the marketing team to do better. We booked this hotel/pousada based on the photos of the bathroom.
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