martyn c
17. August 2023
Pretty poor really,communication during the stay was non existent , many more reasons... Was contacted by someone from the resort but only feel this was down the fact that our flight was late and they wanted to know where we were , she was very helpful though and said that the number she was calling from was the number we could use to make contact with them at any time Because of the 'electric key' you have to walk into a dark property ( we arrived near mid night), the door keys cannot be separated form the electricity key and we understand why but it's not the easiest as it also impacted on the rest of the holiday. We stayed for 2 weeks and only had cleaners after 7 days who only changed our bedding and towels, half way through the 2nd week of out stay we were asked if we needed anything and when I asked for a clean tea towel as the only one we had was very dirty we were given one which had more holes in it than it did cloth ( slight exaggeration but sure you get it) On arrival we found that half of the electrical plug sockets did not work nor did the lights at the side of the bed, the shaver point in the bathroom also did not work. The bathroom is dark as lighting is limited, the shower head did not move and if you were as tall as me, 6'1" you had to crouch down to wash properly. The pool is close to the house, which is great until other residents think it is OK to have pool parties with adults and children as late as 01:30 hrs, when you try to contact any member of staff to make them aware you get no answer on the phone, texts do not get a response either and you never get any response the following day either, communication is non existent. Hot water takes ages to come through the taps, cutlery is limited, we only had 2 butter knives when we had booked for 4 people, cups and plates are mismatched and cooking utensils are limited. The pool is small and if there are more than say 12 people around the pool it is crowded we feel. Other than the things and incidents we reported to staff at the time we stayed we did not feel that we could complain having read other reviews on both *********** and Trip advisor, we did stay for 2 weeks and maybe this resort is not set up for that length of stay,maybe 2,3or 4 nights would be adequate but for us a long stay would not be recommended
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