Gastnutzer
13. April 2023
It was not up to the Best Western standers we are accustomed to. We all were very disappointed on rooms and food issues. Was given a room that was so full of smoke, after noting on the reservation I could not have this type of room. Our second room had a awful mattress and the pullout bed had no extra towels, only for 2 when we had 3 in this room. Pulled out the hide a bed...yep you guess it no bedding on it for the kiddo. So not only did we have to go back to office to get us another room - non smoking- but for towels/bedding for the second room. Yes there were 2 families. We were given a vultures for breakfast for one day but there was special menu that had 3 or 4 choices. The food was ok at best, but you could tell the hotel guest from regulars on how were were all treated. Not just us but everyone that we noticed with the special menu papers. Then we had to go back to get one for the second day. The office staff, no I didn't get his name, was so sweet and truly concerned on my attack from the smoke. I hope they step up and correct these items but I don't think it will happen. The employees were nice but will not return.
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