Gastnutzer
13. Juni 2024
My husband and I stayed at the Paia Inn and had some horrible experiences (cockroach infestation, leaking air conditioner on clothes + books, scam-artist massage therapists. 1) We had a cockroach infestation in the bathroom (see pictures). Multiple cockroaches were crawling over our towels and toiletries. I brought this to the attention of the front desk and was told they would reach out to a supervisor and get right back to us. There was no follow-up. 2) On Sunday, we turned the air conditioning on and came back to find it was leaking (see pictures). There were huge pools of water in my suitcase, soaking clothes, shoes, and ruining a notebook (thankfully my computer was not in my bag at this time!). 3) Before our trip, I called and asked to schedule a massage with your front desk (since your website advertises you offer this service). The front desk recommended I book with Transcend Spa in Paia. I entered all of our personal information on Transcend's website and booked our appointments. A few days later, "Natalie" sent me a text message informing me Transcend was closed but she could come to the Paia Inn for the massage, so we set up time for her on Sunday. She never showed up, never called, and never responded to our text messages (even though the "read receipt" was on and we could see the messages had been read). We've had to continue to check our credit card statement to make sure fraudulent charges haven't been made. We asked for a refund / any kind of resolution and have yet to get any follow-up for two weeks. Sadly, this was a really poor experience.
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