Gastnutzer
6. Juni 2023
My friend and I spent 6 consecutive nights here, a location that is known for its heated indoor pool and hot tub, and were the main reasons we chose to stay there. Our initial trip was only supposed to be for 4 days but was extended at the last minute, requiring us to vacate the room we had been in and relocate to another, something the hotel didn't inform us of until 10 minutes prior to checkout time. We had to phone the front desk and ask for a late checkout in order to pack to move rooms. While we were dressing and packing, one if their cleaning ladies began pounding on out door telling us that we needed to "get the hell gone" and how we "was holding her up goin' home." She stayed outside our door, alternating yelling at us to hurry and knocking loudly on the door. I finally had to phone the desk and request the manager come make her stop. On our last day, we checked out on time and were waiting in the parking lot for our Uber driver to arrive. The same cleaning lady came charging outside after us, screaming at us that "since yall ain't guests no mo' yall need to get the hell off the property!" I told her we were waiting on our Uber and she responded, "nu-uh, not here you ain't. What cho' need to do is get your skinny white @ss off this property before I done get the sheriff over here on yous!" We were literally in shock that she dared to speak to us in such a way! Not wanting a scene, we gathered our suitcases and walked over to the sidewalk. That wasn't good enough, apparently, as she still continued badgering us about us still being "on the property lines of her fine 'stablishments". Thank goodness our Uber arrived at that moment! She, however, stood in the same doorway, surrounded by the other housekeepers and the front desk clerk, who we couldn't see properly until changing viewing angles, yelling profanities at us even as we drove away. I called and reported her to the corporate office and for my trouble, they tacked on a $250 cleaning charge to my credit card, claiming we smoked in our room. Neither of us are smokers. They never did remove the charge, no matter how many people I phoned, emailed, etc. Just to put the icing on this cake, both the pool, hottub and vending machines were all out of commission for our entire stay, something that i even inquired about prior to booking the room. Will never again stay at a Sleep Inn!
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