Best Western Owego Inn

房間較大，衞生一般，冰箱裏有上一位客人做飯剩的東西，衞生間抽風是快的，桌子上有灰，進門地板有油跡，沒清理乾淨。早餐一般，可吃的東西較少。周邊有麥當勞肯德基，可以免費停車。床墊太軟了，睡覺不是很舒服。前台服務還不錯。

Mold all over room on ceiling in bathroom sheets were stained hair dryer not working all you get from staff is sorry no compensation or anything they will tell maintenence and cleaning staff would not recommend especially if you have allergies

Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1 on the survey.

The hotel room is extremely dirty. I used a white washcloth to clean, and it was black when I was done. Additionally, it smelled like stale cigarette smoke. When we reported this to the management that evening, they told us to talk to the manager in in the morning. My wife spoke to the manager, and the manager simply said “well it’s illegal to smoke in a hotel in New York.” Well, it may be illegal, but it doesn’t mean people weren’t doing it They could not move us to another room because it was not available which of course that was understandable. But there’s no reason for the hotel room to have been so dirty. I would not recommend that you stay at this best Western or any other for that matter. We have tried three best westerns and all of them have been very poor. I think we’re going to stick with Hilton and Marriott.

After a long day of traveling, we checked in here. When we entered the room, it immediately smelled moldy and mildewed. I went to put our food in the fridge, and saw two dead medium sized roaches next to the fridge, that is when we requested another room. The next two rooms we were shown were even worse. This time, there were alive bugs in the rooms. The last room they showed us was still gross, but we had our child with us, so we decided to stay to get some sleep. Our appetite was lost at that point and our food was garbage, and no longer hot.

Our room was very damp and musty-smelling. Very poor lighting in the room, and the appliances and fixtures were very outdated and in need of replacement. There was garbage strewn around the exterior of the building, and a stack of old mattresses were laying against the side of the building. We won't be staying here again.

Very enjoyable stay at this Best Western. I was in town for only one night and the hotel met all my needs. The room was clean and comfortable, the wifi was good and the shower was the right temperature. I had everything I needed. Thanks, BW Owego Inn!

Check in and out was easy and staff are very friendly. Plenty of parking. Room was clea,n bed comfortable and bathroom clean. Breakfast had both hot and cold items. There is only a McDonald’s close by. Otherwise, you need to drive a very short distance for restaurants. I would definitely stay here again.

Immediately upon check-in I liked the staff - all fabulous. Good, positive vibes throughout. The room was a treat with the beautiful air drifting in during a passing storm making for fabulous rest. I'm always happy when there is fruit and coffee in the morning; thank you for the abundant breakfast each day and the little seating area outside is just adorable. I can't think of a more perfect location for exploring the area.