Gastnutzer
31. Januar 2023
The reception is staffed only 50% of the time at night (of course no one would advise you upfront), If you're unlucky you may have to wait 40 minutes in the cold outside. We banged at the door (probably woke up a few guests) and called the phone but no one was there to answer from half past midnight until past 1AM. Worse hotel I've stay in my life - I am not exaggerating and I've travel to some funny places. My 6year old daughter was terrified we'd have to spend the whole night outside and broke in tears - to a point I decided to break in (illegally, since no one would open the door / not really safe for paying guests,,,) to start our night on the reception sofa until staff came back from wherever they were... After explaining "it was not his fault" they weren't appropriately staffed, I was asked to pay full price with no apology. Picture below is my terrified daughter sleeping on the reception sofa after we had to break in.
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