Gastnutzer
6. Mai 2022
I booked this hotel in error, thinking it was another, west Omaha Location. When I arrived where I thought I should be I learned the error. So I tried to cancel and was not allowed because it was after the allowed cancellation time. By about 3 hours, and the desk agent couldn't authorize, but said to call the 800 number. So I did. In the mean time booked a room where I was, because i needed that location as I had a follow-on reservation and didnt want to move. Both places are Comfort suites both in west Omaha. The 800 Nr rep contacted the hotel and was given the same story, and said he couldn’t override it. He then created a case number and told me to call back in the morning with that number and they would contact the manager. I did that and the manager of this hotel opted not to refund my stay. I am a Platinum member of Choice hotels, and expect a little better resolution than this. Service keeps customers! I’ll reconsider staying again with Choice.
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