4-Sterne-Hotels in Ōmachi

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

來白馬滑雪，應該是當地住宿條件最好的酒店了。服務很不錯，貼心周全。房間寬敞舒適，還可以看到雪山。屋內就有温泉，對公共浴室感到尷尬的人很友好。（但我很推薦這家的大浴場，清晨面對雪山泡澡，非常舒適）餐食也很豐富，我住了四晚，每天都不重樣。 酒店可以預約去白馬五龍雪場的巴士，預留座位，也有專門的乾燥室存放雪具，很方便。 特別喜歡地爐區，每天都提供烤野菜丸子，熱清酒，紅豆湯，雪天窩在地爐邊吃東西，暖暖的，非常棒！ 推薦！

Ausgezeichnete Lage: Das Hotel liegt ganz in der Nähe des JR-Bahnhofs Toyama und der Toyama Electric Railway Das Zimmer ist neu und sauber und bietet Blick auf die verschneite Landschaft von Tateyama Es gibt ein großes öffentliches Bad Allerdings müssen die Gäste um 15:00 Uhr einchecken, was zu einem Mangel an Flexibilität führt und dazu führt, dass die Gäste lange auf den Check-in warten müssen. Ich hoffe, dass das Hotel sich verbessern und flexibel sein kann! ! Außerdem hat Trip.com die Gebühr von meiner Kreditkarte abgebucht, aber ich muss nach der Ankunft im Geschäft noch einmal bezahlen. Natürlich sagte trip.com, dass es die Gebühr zurückerstatten würde, aber jetzt habe ich die doppelte Gebühr abgebucht, was sehr ist unvernünftig.