Gastnutzer
15. Juli 2023
Have stayed here in Olathe several times a year for a while (and other Hampton Inns in other cities) Jordan at the front desk and Marcela in the breakfast area are, without a doubt, excellent examples of their brand. I don't think I have had a complaint before this visit at the end of June. (I actually stayed earlier in the month and had zero complaints due to the professionalism and hospitality of Kim, Jordan, and Marcella.) I had requested adjoining rooms this last visit to celebrate my daughter's birthday and a "yes" day for my six year old granddaughter. Apparently, that request isn't guaranteed. I did not know that and was disappointed because my granddaughter was so excited about adjoining rooms. I was admittedly not happy. My complaint is that the young woman at the front desk showed no compassion or understanding. She said immediately, in an annoyed tone, that adjoining rooms are not guaranteed. I think it was the tone and manner of the delivery of her message that I responded to. Maybe acknowledge my disappointment, and simply say something like, "I am sorry that we cannot guarantee some requests but have you in rooms next to each other." Note when you check people in: customers respond more positively when we feel like, as part of customer service, you care if we are disappointed.
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