Renaissance Oklahoma City Downtown Bricktown Hotel

I strongly advise exercising caution when considering this hotel or adjusting your expectations. Our last-minute reservation for a Sunday afternoon check-in at 6:00 pm, for room 916, a 1-bedroom King Suite, led to a disappointing experience. On arrival, we encountered a malfunctioning AC in the separate living room, which emitted a musty smell and heat. The hotel was aware of this issue at the time of our reservation and check-in but neglected to inform us. We were then awkwardly left to inquire about our options. Although we were relocated to room 931 with two queen beds, this did not meet our family's needs. The room started off cold but turned uncomfortably hot and sweaty during the night. I do see the bill shown on the Bonvoy app is $322.98 but the $420.35 charge on the credit card statement is the same. The price adjustment is unacceptable. Our family should have been informed or given the option to find other accomadations. I kindly asked to speak with someone at checkout - I was told the assistant manager, Shelby Raines, was in a meeting and promised a call back which never occurred. I tried calling at 3:00 with no luck - The lack of follow-through and transparency does not reflect well on Marriott

My experience at the hotel was amazing. The staff was so kind and welcoming. Makayla at Vallet stood out most to me. She was so kind and helpful. She expressed to me that it was her first day on her own but she handled everything like a pro😎 and so willing to help. An amazing employee and person all around !

Kevin at the valet was exceptional. He went above and beyond to help. The front desk was very helpful as well. The hotel was clean and very accommodating. I would definitely stay here again the next time I’m in Oklahoma City. Renaissance hotels always get the job done.

Hotel was clean and comfortable and high end. OKC is such a walkable city, and this hotel was in great location that served as a wonderful launching point to Bricktown, Automobile Alley, Midtown, and the Boathouse District. Wonderful to have Starbucks on the first floor, seemed like a great bar/restaurant on the first floor (and was not too noisy with a room on the fifth floor), and the energy from the valet team was positive and attentive.

Ari, is the best Vallet I have every had. His attentiveness to detail was amazing. When we arrived it was hailing and he took out all of our luggage and placed it on our cart. At check out we told him what time we would be ready for check out and our car was waiting for us. Love him!