Hotel Maximilian

Ein kurzer Besuch in Oberammergau mit Besichtigung der Ludwigsschlösser. Die Stadt ist bezaubernd und das Passionstheater ist ein Muss. Das Hotel ist für die Kleinstadt sehr gut gelegen. Es ist sehr hübsch und bayerisch, aber nicht billig. Das Essen ist typischerweise lokal. Das vor Ort gebraute Bier ist köstlich. Unser Zimmer war ziemlich laut, auch wenn der falsche Feueralarm dazu beigetragen hat. Im Badezimmer gab es einige kleine Mängel (Heißwasserhahn war kalt und umgekehrt) und über der Badewanne fehlte das Licht. Zu teuer für das, was es war.

I made a reservation of a room for two nights over the phone. When I arrived to the hotel I realized it looked by far worse than on the pictures. The location of the hotel is also far from being a pleasant one as the hotel is surrounded by two streets from both sides making it not a pleasant to stay. When I arrived to the property to check in I asked at the reception if I can just stay overnight and I will not stay for the other night. From the very first moment a very young lady at the reception, whom I communicated with, behaved in an extremely rude manner. Later it turned out that the lady at the reception was a daughter of the hotel owner so she behaved in a manner like she was allowed to act in bad way stating “I am the owner of the hotel, I will behave whatever I think is good for me. And you are nobody here, you just came here and we own the hotel”. When I insisted that any hotel guest should not be treated that way and she should rather be more polite as she is working in a service industry, she exploded with aggression. I insisted that I would rather speak with the manager of the hotel from this moment. Later “the manager” came. It turned to be her farther, most likely the owner of the hotel. Acted in a very similar manner like her. He didn’t bother himself to show any polite behavior from the very first words and acted in a very rude manner as well. It looks like this is a family style of doing business in a hospitality sector. As a short recommendation - avoid this hotel at all costs. The number one rule for any hotel is make their guests feel comfortable. In this hotel the owner does the opposite. You just feel extremely uncomfortable once you speak to them. After having left, I successfully checked in to another hotel, which was Schillingshof Hotel, located just 15 minutes drive. A very pleasant stay from the first moment I entered the door of Schillingshof Hotel. People at the reception are extremely friendly and make you feel very comfortable as opposed to Maximilian Hotel. In addition Schillingshof Hotel is by far of a better quality, is located in a very nice area, and in general makes a better impression from the first moment.