Hotel Casa Santo Origen

Tranquility, excellent food and a beautiful place to unwind are the hallmarks of this hotel. Without exception, the hotel staff was attentive and welcoming, and we felt like personal guests for our entire stay. I recommend booking the hotel cars for airport trips and sight-seeing trips. The local taxis are a bit of a wild ride and the hotel transport felt safer and certainly more comfortable. Tips for first timers to Oaxaca: pace yourself on sight-seeing, the trips can be long and the roads a bit bumpy. On visits to textile houses and mezcal making, the expectation is that you buy at the end of the tour; the preferred payment is in pesos. The locals are very proud of their heritage, and it is well worth hiring a tour guide at the historic sights as they are a wealth of information. We learned so much!

We were given a room next to the restaurant, if you want to sit outside at the balcony you are literally sitting next to one of the tables in the restaurants. To keep some privacy we closed the curtain the whole time and that is the only window in the room so basically we could not enough at all. Also it’s very noisy so you cannot rest. I have raised the issue to one of the staff, and got a reply of “only until 10pm every night and all the other rooms are similar”. Anyway we requested to change to another room but only available the next day. Moreover the shower temperature is not stable, during the shower it became super hot and cold suddenly. After googling we discovered another guest complained about the exact same thing as us one month ago. The hotel room also lacking basic stuff like kettle, fridge and wine glasses etc. Gym is not available at all. The swimming pool is so small you can barely swim. Also the hotel is quite far from city so prepare to pay 200pesos each way. The staff for the guest services also have very limited English so we ordered the taxi several times and found out it wasn’t ordered. Also the hotel staff texted us on WhatsApp several times on WhatsApp in Spanish and we have been quite clear at the beginning we do not understand Spanish. Other than the stuff mentioned above, other staff are helpful and nice. But definitely overpriced for what it is.

Best place for a calm and high classy stay in Oaxaca. Beautiful design, great rooms, and a fantastic restaurant. We loved the room with our jacuzzi, the serene/calm neighourhood and the fabulous service of all employees. Thank you Casa Origen Team for making our stay in Oaxaca an absolute highlight.