Chicago Marriott Oak Brook

The location is not in city center of Chicago, but close to department store and highway. Which make it easier to find food and to go around. Staff also nice and helpful

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

오래된 건물이라고 하는데 엄청 깨끗해요 청소상태도 좋았습니다 그리고 직원들도 굉징히 친절하고 특히 1층에 있는 스타벅스는 아침 6시부터 하는데 식사 대용 메뉴도 다양하고 아주 좋아요

房間很舊很差體驗

服務不是很好，設施也比較陳舊

Agree with many of the comments…. The lobby was renovated and there is a Starbucks. It ends there. I didn’t want my feet to touch the floor. The bathroom looks like an outdated hospital bathroom. Stains on bedskirt and walls. This is not a 3 star hotel and anyone who accepts this as okay needs to travel more.

Horrible place, you can have a better experience at Motel 8. It’s very dated and you can smell molding from the old carpet. It seems like the facility hasn’t updated since the 90’s. My shower head has gross slimy mold, and when I asked to switch room, they simply told me the hotel was sold out. So instead of staying 4 night, I checked out early to switch to a different hotel. As I checked out, another gentleman walked to the front desk complained about black water coming from the skink faucet … this is the worst Marriott I have ever been to ever.

Justin did an excellent job checking me in as a Titanium member! His level of kindness was genuine and not overly nice and fake. I appreciate checking in being a smooth process. The TV in the room was blinking red/not working and the battery in the safe wasn't working. He had those issues resolved immediately. I was very disappointed with the wait staff during breakfast. They never offered me water or coffee. The wait staff was horrible!. The lady who cooks the omelettes was extremely nice and was nice enough to get me water, even though that wasn't her job.

This place is a dump. The hotel lobby has been updated but everything else is a dump! Website shows pool and upon arrival was told it was permanently closed since COVID. Rooms below the 11th floor are NOT updated....we are talking since the 1960's. I'm a Bonvoy member and have been for a long time....this is the worst yet.