Hyatt House Oak Brook

到的那天前台告知預訂的房間衹剩一間，好在給免費升房型了，整體服務還算不錯。房間比較乾淨，早餐稍微有點簡單。入住第二天酒店WIFI連不上網，到第三天快退房的時候才好，效率有點低下。

Room was real nice and clean. I enjoyed and will definitely be back again. This location will always be my first pick. There are plenty of stores and great restaurants around also. Nice environment for me and my family to go to also. This is a must try.

Wonderful visit - was in town for a business meeting and everything from the service to the food and beverage options exceeded my expectations. Hotel was clean and my room had all of the amenities I was hoping for. Thank you to Gali - she was excellent!

Raul is a great bartender…. He made the experience so much more enjoyable. Great service all around. The staff was friendly and helpful. The rooms were clean and put together. Overall a great experience and we will be returning again and again.

Had an excellent experience at this hotel thanks to Gali. The hospitality was amazing, it felt like I was staying at a friends house rather than a hotel. Best service. The breakfast was a highlight, delicious, and with a good variety of food.

Stayed for the weekend to celebrate my son’s birthday and I have to say that Gali is the best ever! She checked me in the night that we arrive and the next day she was doing breakfast while checking other guests out. The next day she worked at the bar and every time we needed assistance she helped my wife and I with a smile. Deserves recognition!

This property is in poor condition. The room had a bad odor, the furniture was worn, damaged, and dirty, and the TV was broken. With better options nearby, I wouldn’t waste time or money here. No customer service problems just not what you expect from a Hyatt branded property.

We had a pretty good stay here. All the staff we spoke to were super friendly and eager to please and the rooms were well equipped and the stay was pleasant. A couple of notes as to why I only gave 4 stars. - We were locked out of our room twice because the night latch “flap” engaged while we were out of the room. On both occasions access was gained fairly quickly but it was annoying and needs fixing. - Please buy some more forks. Every morning after about 7:30 there were no metal forks left, and so you were left using a plastic fork and metal knife to eat your breakfast. Often we had to ask for more plastic forks. - Front desk staff did not seem to know a lot about Chicago. Maybe we were odd in staying slightly further out of town, but asking “how do I get into Chicago” of a couple of people only elicited a response of “most people take an Uber”. We parked at Forest Park station and took the ‘L’. - Housekeeping were very good, but there was a language barrier when asking for simple things like trash bags or toilet roll. It feels like this could be very easily rectified. All in all we enjoyed our stay, and found it a good base to explore Chicago and the surrounding states.

During my week stay, the fridge at the desk to get cold drinks was broken. The freezer was not stocked.