ACCA SPORTING - MILANO - AA HOTELS

My stay at this hotel was an extremely unpleasant experience. If you want to experience the same, feel free to book here. On the first day, I asked the staff to notify me when my luggage was delivered to the hotel. One of the employees put my bag in the luggage room without informing anyone. When I asked multiple times during my stay, everyone just said they didn’t know. If I asked that many times, they should have at least checked the luggage room once. Moreover, the staff here are clearly not professionally trained. Their internal communication is terrible, and they are unwelcoming. One of the female staff members even hung up on me while I was explaining my situation, as if my call was a nuisance. Other managers and staff didn’t listen either and just kept talking over me, showing a complete lack of basic customer service and respect. When I was checking out, the receptionist asked if I had a pleasant stay, and I felt like they were mocking me. They were fully aware of the situation, and when they asked if I had feedback, the rude female staff member said she’d call the manager without even apologizing. The manager, too, showed no remorse, simply saying, “I’ll apologize for the situation, but there’s nothing I can do.” This shows the overall attitude of the hotel—guests are not treated as guests. Furthermore, I experienced racial discrimination. As an Asian woman traveling alone, I felt they were extremely biased and discriminatory. About the hotel room: I booked the hotel to enjoy peace and quiet in a natural setting, but instead, I faced a noisy highway and construction right outside. There was no peace. If you open the window, many insects fly in. The cleaning staff are noisy every morning, so there is no chance for quiet. The gym has no mirrors and only basic equipment, and the spa costs €25 to use. This hotel gave me a terrible first impression of Milan, and I hope other guests don’t have to go through the same. Italian: Il mio soggiorno in questo hotel è stata un’esperienza estrem

Hotel was really clean and nice. However, I got stuck a night at a tram/bus stop 15 minutes from the hotel on my way back from the city centre because the bus 99 was out of service. I was unfamiliar with the area and didn't speak italian. I called the hotel to ask if they could help call a taxi to pick me and bring me to the hotel. (I was going to pay the taxi obviously ) but they said they couldn't as they weren't allowed to do this. I ended up finally getting back to the hotel at almost 1am, after been assisted by some locals.

Stayed for 2 nights in Room #102. Spacious for a family of 4. Neat and clean . All facilities were good , hygienic and working. Good friendly staff. Safe parking though it is paid 10 Euros per night. This place is a midway point between Milan and Seravalle shopping district. There is a supermarket just opposite . Overall wd recommend this place . 9/10 points

We as a family of four visited Acca hotels for this year summer holidays to visit Milan city. I would like to rate 5 star because it's excellent in customer service, breakfast( variety of selection must try fruits selection - Kiwi) , cleanliness(our rooms were made everyday during our visit) I would like to mention about the commute we did using public transport was so cost effective.( tickets can be purchased from a coffee shop in supermarkets right in front of hotel) The hotel is around 30 min away from linate Airport and Milan City centrale or if you are planning visit to Dumo. ( we used Google navigator for direction it was perfect in terms of finding Tram stops). We used uber taxi for Airport transfers., it will cost around 39 euros one side. To commute to milan railway station and Dumo we used bus number 99 & 222 ( there is bus ever 20 min) right in front of hotel. This bus will drop you at Vigento bus stop and there is tram station right in front ( tram number 24) and it takes around 54 minutes to reach Milan Central ( hotel to central) It costed 15 euro ( full day ticket to use in bus tram) and kids travelled free. Overall good holidays. 😊 Overall Milan has got the best transportation facilities.

Ottimo hotel la stanza pulitissima !!!!Al ricevimento Francesca è veramente molto gentile ....si raggiunge Milano centro in poco tempo ...la colazione veramente fornitissima con prodotti di ottima qualità i ragazzi tutti gentili ! Tornermo di sicuro! Grazie !

Ottimo hotel moderno con bellissime camere spaziose e molto pulite. La prima notte abbiamo avuto un problema con del cattivo odore insopportabile che proveniva probabilmente dal sistema del ricircolo dell'aria, segnalato la mattina seguente alla reception e comunque prontamente cambiato camera di categoria superiore. Colazione continentale con ricco buffet dolce e salato. Comodo per raggiungere la metropolitana a rogoredo per poi raggiungere in 10 minuti il duomo. Sicuramente da ritornarci.