Home2 Suites by Hilton Fort Worth Northlake

Doesnt have an indoor pool as listed

My overnight stay was on Wednesday September 25, 2024 and my room was located on the first floor. I was laying in bed about to go to sleep and I felt bugs/roaches crawling on my head. When I got up and turned on the light I saw them on the bed as well. I addressed this with the front desk and lady was nice and apologetic and switched me to a different room on the 4th floor. I noticed trash bags and dirty linens on that floor outside of rooms on that floor which confirmed that this hotel is dirty all of the time. I took photos of these bugs and of the dirty 4th floor hallway. I reported this to the manager and the front desk in the morning. The attitude of the lady at the front desk was a little unsettling. The manager, Joshua Castle, asked to comp my room but I said no. He offered to comp me some Hilton Honors Points and I agreed, he offered me 15,000 points for a one night stay. I was insulted by this offer as I know for a fact that this hotel goes for 50,000 points a night as I had considered coming back to stay at this hotel at another time. He asked me what I wanted and I asked him to do what he felt was right. The fact that his offer was only 15,000 showed me that he didn't care about my experience. 15,000 is virtually nothing in regards to an overnight stay. I told Joshua not to give me the points either. Also, Joshua Castle, the manager kept making a comment about it being weird that there were bugs crawling all over the bed because that wasn't normal behavior. He must be a bug expert or may have been insinuating something but I found that to be offensive. I am Diamond with Hilton and I will end this year at or a little over 100 overnight stays at Hilton hotels and this brand will never be one that I stay at again. I have also advised our travel department of my experience and ask that they remove this hotel from our travel booking site. I also had throw to throw away my suitcase from this week to make sure bugs didn't come home with me. What a disaster! I called the Hilton Diamond desk and they were not much help. See photos for proof. I wish that I could give this hotel a negative star rating!

All of the staff was very friendly. We were greeted with smiles and a good morning when we came down for breakfast. The room was very clean. The pillows were fluffy and the bed was comfortable. The couch in the room was very comfortable. The blackout shade was amazing, it did not allow any light in.

We had a great stay. Having a lot of breakfast options was great. The room were modern, clean, simple.. The Staff was very helpful and friendly. The hotel has easy access to the highway. Free parking is a plus.

Good stay, clean hotel. Had a little bit of a truck stop vibe, but was good and across the highway from a bucces. Front desk staff was very helpful in saving some work items I had shipped to the hotel. Breakfast was not the best, but wasn’t the worst either.

This place is wonderful!! Great breakfast every morning and always a nice thing of fresh cold water with cut lemons inside all day at your convenience. The service all around is wonderful. From the cleaning service to the breakfast host they sure do know how to give great service and be very kind, accommodating every need as fast as they can. The from desk is amazing!! Gavin in particular is an amazing dude!! Very well mannered and definitely knows his stuff.

Great hotel conveniently located. Tommy the Breakfast host is amazing. He makes you feel like a treasured family friend during your stay. He makes the best oatmeal, and doesn’t stop there. His attention to detail ensured cups and lids were always well stocked, food was always prepared carefully and well presented. He took the time to not only welcome each guest but to enjoy a chat with each. He made my stay enjoyable! Kudos to Tommy!

I have stayed at Home2 Suites Northlake TX on numerous occasions during the past several years and always found the hotel staff to be very friendly and rooms clean and in excellent condition. Additionally, this location has a number excellent restaurants in the area to choose from. One staff member in particular, Stacy McGraw - reception desk, will always greet you with a friendly smile and “hello, how may I help you”. Home2 Suites Northlake is fortunate to have her as their reception desk representative.

Anytime I need a hotel I look for a Home 2 first!!! And, that's because my stay there is always great!! Breakfast in the morning is great and the service is soooo good!!! They genuinely try to make your stay a good one EVERYTIME!!!