Bianca G
2. Oktober 2023
My partner and I are seasoned travelers, having explored over 10 different countries and lodged in more than 50 diverse lodgings, ranging from 5-star hotels to hostels. We had been eager to experience a stay at Secrets for a while, having enjoyed several visits to their restaurant in the past. However, when it came to the actual accommodation, it fell short of our expectations, especially considering its billing as "luxury accommodation" and the corresponding rates. Below, I outline the pros and cons of our personal three-night stay in the Bower treehouse. Positives: 1. The treehouse boasted a breathtaking view. 2. The food served was of excellent quality. 3. The overall cleanliness was commendable. 4. A complimentary breakfast was included. Negatives: 1. We encountered cockroaches in the dishwasher. 2. There were issues with broken toilet seat hinges. 3. Some of the furniture and furnishings, such as rugs, bedspreads, and the couch, appeared outdated and would benefit from an upgrade. 4. The breakfast credit provided was insufficient to cover a simple drink with breakfast, necessitating extra charges for tea and coffee. (We suggest including breakfast beverages or offering breakfast with drinks included.) 5. Breakfast service did not commence until 8 am. In summary, our stay was enjoyable, with the surrounding natural beauty providing a significant highlight. The overall service and accommodation were satisfactory. However, given the plethora of alternative lodgings in Montville and Maleny, along with our prior experiences in similar accommodations, there seems to be a sense of complacency and a lack of attention to necessary improvements and reviews.
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