Oakwood Apartments Pik Jakarta

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Good location Clean apartment New place and good for resting

Location is good and convenient to the airport. Building requires maintenance as it looks a bit run down. Room was a bit dusty.

The room deco and layout are both nice! Nice breakfast with lots of choices and very high quality!

floor quite a few stains towel need to change lobby, need to add a bit more seats for seating breakfast selection, average if only they add eggs station would be great.

Good condition, clean room, good service but in the resto please give smile to customer especially for the checker of the customer in front of the entrance door 😊

The room itself was spacious, tastefully decorated, and equipped with all the modern amenities I could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep after a long day of exploring the city.

Excellent Location for food and attraction, clean room, fast service and great hospotality

Located just 20 min away from the airport, it's perfect for short/medium stops. The services are absolutely complete and the food available at the hotel is good.