Residence Inn Norfolk Airport

Absolutely wonderful one night stay. We arrived around 4pm to check-in. Front desk attendant was very polite and friendly. Room was very spacious, well kept and clean. Room looked to be recently remodel. Beds were very comfortable. Definitely would be staying again!

There was an odor in the room that we were assigned to. The coffee pot had a missing piece, so coffee could not be made. The carpeting had a pull type rip near the kitchen area. No hairdryer was in the bathroom. It was not as pristine as we would expect for a Marriott and for the price paid. So disappointing.

We stayed at this hotel in June and it was not a great experience but they were in the middle of renovating. I naively thought I would give it another shot a month later as it seemed renovations were complete. The beds are horrible and way too soft. We all had a terrible night's sleep and woke up with back pain the next day. On the surface it seems to be refreshed but below the surface it seems like a 1 star motel. I am a long time Marriott loyalist with platinum status and they gave us the WORST room possible in the entire building. We were on the first floor, under the stairs, 5 feet from the elevator, near an exit door, facing a door where staff congregates and works ( curtains remained closed most of the time, there is no privacy). I was told the studio would have a walk in shower but the catch is they do except for the rooms on the first floor. Breakfast has improved since June but there is only one poor man working and it's a lot of work for one person. Please hire another person for breakfast or the manager should roll up their sleeves and help out. I wouldn't be fooled a third time and may try the Hilton down the road next time.

I stayed only 2 nights, but I leave wanting to come back again. They simply think of everything to make the guest comfortable. The complimentary breakfast is awesome. They offer different kinds of food. There is even silverware at breakfast. The kindness of the staff impresses us. The room has everything just as advertised. Towels and sheets are new and comfy.

The room was nice and spacious. You can tell that the rooms were recently renovated. We stay in the two bedroom suite. It had a full size refrigerator, a table for four. The living area had a leather couch and tv. Both rooms and bathrooms were very clean. Nice choice to choose from when in town.

We arrived extremely early in the morning and checked into our 1 bedroom suite. Almost immediately we saw a roach. We let the front desk agent know and she immediately changed our room and gave us a slightly bigger room. This room had no towels, no trash can, and it was dirty. We did request the towels and waste basket and they were given to us with no issue. The bathroom door had dirty stains all over it and the shower had dirt on the walls. The elevator had dirt on the floor and on the 5th floor where we were originally supposed to stay there was an orange peel that had mold on it on the floor in the hallway. Ms. Pam and the rest of the staff were very friendly but I definitely would not stay here again.

We called at 6:30 pm on Thursday evening after the Hilton home2 home suites hotel canceled our reservation for no reason and I’m a diamond member. The front desk ladies were so friendly and nice. They brought us bagels, yogurt, bananas and milk because we had to leave the hotel at 4:30 am for an early flight. The room was clean and spacious. I guess it’s time to switch from Hilton to Marriott

I had an early flight at ORF so the Residence Inn fit the bill for location and as a Platinum member of Marriott it seemed like a no-brainer. I made a booking using points and thought I was all set. When I checked in I asked for a room with a walk-in shower, an option which is clearly depicted on the hotel's web site as "shower only," but the reception staff seemed confused by my request. However, after some searching on their computer they said they had found such a room. So off I went, but then discovered they had booked me in a handicapped-accessible room on the first floor, next to an elevator. My profile clearly indicates my preference for high floors and rooms away from elevators, so back to the front desk and I ended up on the 4th floor in a standard room. The room appeared clean, but had so many issues. There were no toiletries in the bathroom, save for two wafer-sized bars of soap. At first I thought it might be a Eco-friendly way of reducing plastic waste, but it was obviously an oversight. The same goes for water bottles, which should have been in the room. Then there was the kitchen area. The dishwasher was full of dirty dishes and the coffee maker still had a used filter in it and the carafe was full of old coffee. How does something this obvious get over looked by housekeeping? The bed had nice linens and a comfy mattress, but a quick glance under the bed revealed an empty "cocktail in a can." I guess it could have been worse. I submitted my observations to the front desk when I checked out and filled out a survey from Marriott detailing the housekeeping issues and received a prompt reply from management, so hopefully they will take corrective action.