Amanda B
25. August 2024
Stayed in a 2 bedroom apartment in July 2024 for 9 nights with my family. We paid for an upgraded superior room, which are advertised as 4 star on the signage. We did not have a superior room. We had the exact room advertised on the website currently, as the standard room on the website. I questioned this while there and was advised that isn’t possible as the standard rooms are 30 years old with nothing done to them. I explained my room is the same as the standard website room, my room is the one advertised it is exactly the same, the bedroom is the one I am in, not the superior rooms. I also told them my room was covered in black mould in all the curtains heavily. The cupboard was rotting in the kids room and the ensuite rusted. The location is magic, the kids loved the pool, having an apartment was great but is disappointing that they deceive customers paying for a superior room and they are not provided with what they book. Or reimbursed the difference when placed in a standard room. No room should have black mould on the curtains heavily, or stains on all beds, linen and lounge. Beware. Don’t pay the extra if you choose to stay here, it makes no difference, and be prepared for mould and dirty furnishings. I’ve provided feedback again to the resort with no response. They don’t care.
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