Gastnutzer
31. Januar 2023
Where do I begin!? Check-in was a disaster. Desk clerk had no clue how to operate the computer and a woman with glasses had to come and assist her with a simple check-in. By the time they were done with mine, there was a line of 10 people waiting in the lobby to get to their rooms. When I first got to my room, I noticed a smell, but ignored it. Then, upon further investigation, I found MOLD and MUSHROOMS in the carpet, drapes, and coming out of the wallpaper! Disgusting! I called to the front desk to request new accommodations and the incompetent clerk let me know that she did not know how to change rooms in her computer system so I would have to stay where I was. At this point, it was nearing 11pm and I was due to wake at 7am, so I needed to get some sleep... In the morning, things got even worse. I was really looking forward to some coffee and fresh food from the Bistro. As a Marriott Bonvoy member, this is something I have come to expect. NOPE! I was told by the front desk that the Bistro attendant did not show up and this was a common occurrence. On this day however, the manager would not answer her phone to come in and cover. Lousy! I decided it was immediately time to checkout. When leaving, there was a system issue and the desk clerk said she would email my receipt. Did I ever receive it? NO! This Courtyard is a sorry excuse for a Marriott branded property. The company that operates this franchise should be ashamed of the management and associates that are in place. If anyone needs assistance in how to turn this place around, I have an ideal or two I can pass your way. After calling BACK to gather my folio, someone who works in sales was able to help me, and emailed it to me. Thank you to that kind woman. It sounds like you are part of the only competent department in this place! Long story short, I will never ever return here. This place needs to be condemned and it's managers without jobs.
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