Kinugawa Onsen Sanraku

The service is excellent, all the staff are so nice, and the food is also delicious.

Good service, Nice view. Clean room. Good facility

A bit aged interior decoration... meals are disappointed... over price..

really amazing service especially the onsen the adult food. rooms are a little outdated. It did catch us off guard as it was about 1000 USD for two nights for the 3 kids and their meals were like pasta and fries. I am not sure we would have spend this money staying with kids. Better suited for adults or if money really isn't an issue spending already so much at the hotel.

The room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service. Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels. The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.

Good hotel and nice place

best service

部屋の広さ、接客、眺望、アメニティなど満足度は高いです！GWだったので離れた駐車場でしたが、行きも帰りも玄関までスタッフの方が移動してくれたので助かりました。

叔父と兄、私の3人。福島県で法要後の宿泊地に鬼怒川を選択しました。寂れた感じが一部ある鬼怒川で、こちらのホテルの丁寧なサービスがとても印象に残りました。 食事はとても美味しく、部屋もゆったりとしていて旅の疲れをとるには最適でした。