Hampton Inn Newport

Overall, the hotel is excellent. Very clean; room and bathroom very spacious; updated; attractive. As a whole, the hotel is clean and inviting. The only glitch was the breakfast attendant: a young man, very personable, but he was distracted by his phone and the coffee ran out, oatmeal and Raisin Bran ran low. I advised him of the oatmeal, but he went back to his phone instead of doing an overall supply check. Soon the caffeinated coffee was empty and people had to wait for him to start the brewing. We recommend the hotel and would stay there again, but this young man needs to get serious about his job or it will make a big difference in people’s perceptions of the property.

Checked in, spent an hour or so at the outdoor pool. Clean, not bad. Went up to the room. Also, clean, everything worked. Only issue was the sliding shower door in Room 302 wouldnt stay shut; kept sliding open during showering. Quick fix was to wedge a washcloth in the track next to door. Mentioned it at check-out, hopefully they fix that for future guests. Would I stay here again? Yes.

Not clean and smells of mildew. Stayed at a lot of Hampton Inns - this one is the worst this year. Avoid this place and find somewhere better. It’s way overpriced for what they give you. I would give it a 1 star except I save that for any rooms that I wouldn’t even sleep an hour in.

Clean rooms, nice staff. Pets are allowed on the first floor and the gathering area is open all the way to the 3rd floor. Can be noisy during breakfast hours. No fitness center that I noticed, breakfast area was clean and each day the variety changed, a little.

Under construction, noisy! Employees were all in the back room every time we walked in. Employee checking us in sent us to a room that had not been cleaned. Beds slept in, bathroom disheveled. Second room on a low floor, we asked for high floor. Room was unappealing. We had to ask for a bottle of water and snack - we are Gold members. Non of the Hilton properties know about this.

The hotel room was very clean. Staff were friendly during check-in and easy parking. Definitely would stay here again. Note: Air conditioner smelled moldy when it turned on. I reported it to the front desk so hopefully it was looked into. Didn't appreciate the smirks/undertone while check-out!

We visited two Hampton Inns one night after the other, both had been recently renovated, and the difference between the two was stark. From our experience this place certainly did it right ! The whole feel and decor of the place felt far more elevated than any Hampton Inn we have stayed at. The room was spacious and well appointed, and was bright and modern. Bathroom had a decent shower- thankfully not a shower over bath, or shower curtain in sight. The staff were friendly and courteous, and were quite rightly proud of the recently decorated and re-opened hotel. The breakfast buffet was standard Hampton Inn fayre, but the dining area was much brighter and felt less cramped than most. Between the convenient location so close to Newport, the free parking and the hotel itself would definitely recommend this place.

This is my first time to stay here and it was a great experience. The staff were friendly and welcoming and the room was nice and roomy. The Wi-Fi was really good and the breakfast was very nice. I loved that they had bottles of complimentary water at the front desk day and night. And, they are right off of the I-40. There are gas stations and restaurants nearby; good location.

Where do I even start? I did a digital check in earlier that afternoon but when I first arrived at 22:00 that night I walked into the room and IMMEDIATELY noticed that my bed looked almost like someone had slept in it. I pulled back the sheets to discover that housekeeping had just made a dirty bed that someone had already slept in!!! I called the front desk to ask for fresh sheets and they acted like this was 100% normal and finally brought them to me about 15 minutes later and didn’t even OFFER to change them for me. During that time period I noticed that their was more hair on the table next to the bed and in the bathroom the mirror was absolutely filthy, as well as the sink having residue (I’m assuming toothpaste that housekeeping never actually cleaned from the previous guest) their were ants crawling around near the shower, the toilet was disgusting, and the glass shower doors were the worst I have EVER seen and just to top it all off their was ***** HAIR all on the shower wall!!! Just completely nasty! I did complain to the front desk the next morning and they assured me housekeeping would clean it the right way and I told her that was fine but I still expected compensation. And she said that the manager would be back on Monday (Christmas day) and I asked her about that and she just knows that management works Monday-Friday. So when I came back that evening the ONLY thing that had been fixed was the bed was made, sink was wiped down and toilet had been cleaned. EVERYTHING else was still the same! I told the front desk at check out and she told me to call Monday morning so I did and of course management was not their so I had to call back the next day and someone answered the phone but hung up and then I called again and was transferred to but no one answered and then I called again and she transferred me again and I left a voicemail and the next day the refunded my points I had spent to my account for the first night. I personally felt like they should have refunded me for the night I paid for since my problems were never fixed but oh well. All in all just never stay here