InterContinental Hotels NEW YORK BARCLAY by IHG

Für ein teures Hotel hätte ich mir einen deutlich besseren Service gewünscht – das WLAN im Zimmer war miserabel und ich konnte es nicht einmal mit meinem Handy nutzen. Ich habe an der Rezeption gesprochen und wurde mit den Fragen, warum es nicht funktionierte, wie ein ***** behandelt. Außerdem bekam ich ein Zimmer gegenüber dem Eisautomaten und wurde deshalb ständig mitten in der Nacht geweckt, während andere Gäste Eis bekamen. Es gibt zweifellos bessere Hotels in dieser Preisklasse.

Wir hatten einen tollen Aufenthalt! Wunderbare Lage und super sauberes Hotel. Wir werden das nächste Mal wieder dort übernachten!

The people working at the lobby are very unfriendly, especially the one keep wearing a mask.

Great location for travelling to and from JFK with Airtrain connection with LIRR line to Grand Central just down the road. Beautiful hotel rooms as well.

Good location , cleen , Classic and clean luxury hotel . friendly staff.

Horrible experience with Service & Unnecessary charges a) After charging $40 + taxes, they give $30 free meal voucher every day. After Day-1 i realised it was more economical to not use the $30 voucher. Sounds strange but its very Interestingly structured. One orders an Avocado toast for $29 (within budget) from the in room menu.The guy delivers in 30mins with a bill of $52 of which its $29 of food, $10 of delivery charges and $13 of taxes totalling to $52. So 1st you are charged $40 as City charged and in lieu of that the coupon of $30 for food given to you even if u stuck to your understanding $30 you would have paid more than $52 means extra $22 It gets more interesting when they tell you, that you cant use this $30 for breakfast. This is like a Ponzi scheme. b) One of the rudest In-room dining call you will ever attend. I asked what is XXXXX, revert: you should read about it, this is not in my job profile, I only take orders. Fab experience 😍 c) I requested that since i was lactose intolerant could the hotel be kind to deliver 1/4 cup of Almond milk, just enough for a cup of tea. I am told that is possible and then a full cup of milk with $10 + taxes = $13 is charged for simple request of Almond milk. d) You are not eligible for even a single bottle of water in a so called 5star hotel or so. e) Servicing the room was not in list, had to go twice over to reception to ensure that room no is added to list of rooms to be serviced in the day. f) The Coffee machine wasnt working and one had to request for a simple electric kettle to warm water for tea/coffee. g) The Jet spray in the washroom commode was jammed and not working.

Incredible! Classic 5 star nyc!

The hotel was very well located but the rooms are somewhat small.

As an IHG member, I am glad I picked this intercon hotel to stay in for our NY vacation and my Carnegie Hall performance debut trip. This hotel is in central location and all staffs, from doormen, concierge, frontdesk and cleaners-- all were excellent! We'll use this hotel again if we come back to NY.