SpringHill Suites New York Manhattan Times Square

地理位置很好，離紐約時代廣場很近，出行方便。 雙人床的床蠻大的，睡得舒服，在寸土寸金的紐約中心區域，空間感還好。

房間設施和衞生都挺好的，客服熱情，離時代廣場很近。出差旅遊都適合。

We are elite Bonvoy members. My family and I had booked a reservation via the Marriot app with the check-in date a day prior to our arrival. This detail was noted in the reservation. We were traveling from Hawaii thus wanted to be able to immediately check into our room as opposed to waiting another 9 hours until the 4pm check-in time. We would be arriving 7am, but felt it was worth the cost to book an extra night to be able to rest following a brutally long travel day. Again, this was noted in the reservation. Our flight was delayed 3 hours. So now, after 12-13 hours of flying, an hour ride into the city from JFK we arrive to check-in. The woman at the desk stated they canceled our reservation as a “no show”. We commented on the note regarding the 7am check-in, she stated she does not see it. Stated they were sold out, there were no rooms, did not offer to assist in us finding another room in the same Marriot family, did not offer us assistance in anyway. Simply reiterated "the problem is not on our end" when in fact it was as we again, noted a late/early morning arrival in our reservation. We asked to speak with the manager, this female staff left and came back saying “the manager said we can’t do anything, there aren’t rooms and the manager is currently in a meeting”. So with a restless 3 year-old and another crying child we were abandoned from any kind assistance when the hotel erroneously canceled our reservation. We used our phones to frantically look for another option with my husband even walking around the block to ask the neighboring hotels if they had available rooms. The ONLY help was this staff member giving us a phone number to Marriot’s reservation line after 30minutes of us still desperately trying to find a place to stay as the only openings at this point were hotels in New Jersey. When my husband called the number the person on the other line confirmed the note stating a 7am check-in, that our reservation was still active in their system so was unsure why we were not allowed to check-in. The reservation team tried to help as best they could do, which at that time was to refund the points used (which still has yet to occur 2 weeks later). After refreshing and constantly trying different online sites, I was able to book a last minute reservation at the Hampton Inn 6 blocks away. So we left. There was no effort in apologizing for their mistake, no assistance in even calling a cab for us to get to our next destination. I am shocked that the staff did not offer to assist in finding us another hotel in the Marriot family, provide transportation to our next hotel, or even a friendly glance while we were falling apart in their lobby. The mistreatment continued as I found I was then billed $84.97 from Springhill Suites 2 days AFTER our initial check-in date, 2 days after the hotel essentially left us stranded due to their mistake. So not only did they cancel our reservation, were terribly cruel to a family with young kids, but placed

Been a Marriott member for years. Worst experience in a hotel. You can hear everything in the room next door, and everything in the hallway. Don’t stay on the 10th floor as housekeeping has their supply room on that floor and there’s constant traffic in and out of the elevator, and housekeeping making noise in the hallway throughout the day. Shower leaks all over bathroom floor. Tiniest room ever stayed in. No closet space. No desk space as expected in every other Spring Suites, even in NYC. Tried to leave a day earlier. Even gave them 2 days notice. Still wanted to charge me a full rate for the entire stay even though the reservation does not allow it. When I tried to show them the reservation and the terms to modify a reservation, they called security to kick me out of the hotel. Anytime I tried to leave early at any other hotel, I never had an issue. This is a first and last for me.