Roami at St. Helene

Cannot get their computer reservation system to work, what a joke like supermarkets with no cashiers, terrible customer service, don't waste your time with the process. No help from online person or from some phone rep that could barely speak english. Run from Sonder hotels.

Booked on Airbnb. Very good for the price. Two blocks off Bourbon. Not luxury but clean. Historic building but small with thin walls for light sleepers. Our room was spotlessly clean. Great wifi and mobile check-in/out.

The room was very clean and the view was fantastic. We greatly enjoyed our stay. The street noise is mainly ambient except for a brutal high pitch and clanging around 4am-6am when the street cleaning and garbage trucks come through. For us we felt knowing what the sounds were helped us adjust pretty easily. My only wishlist for the space would be a mini-fridge. We would have spent less money on cold water if one was in the room.

Perfect location, in the heart of the French Quarter. We had a room with a balkony to the street. The service was promptly delivering extra coffee and the correspondence with Sonder was prompt and easy. The only downside was that there were, also upon request, no drinking glasses available so that we had to drink our beer and wine from paper coffee cups.

Had a great experience! The location was perfect, in walking distance to almost everything we wanted and if it wasn't, it was close to tram and bus stops. The hotel and neighborhood felt safe, and the room and bathroom were clean and large enough for the 3 of us. Check-in was simple and I liked being able to use the app on my phone as a key to the front door and room instead of having to input the door code. We had a room with a pull-out sofa and there was a bag in the closet with pillows and sheets but no blanket/comforter. I contacted a hotel rep easily through the chat function on the app and he made sure that one was delivered within a few hours. The app also notified me of any maintenance planned during our stay. If you aren't used to using apps on your phone you might have some issues. My aunt who was with us would never have been able to do it by herself, but my mom and I had no problems. Do not come expecting luxury although the room is comfortable and has a coffee maker, blow dryer, and iron. There is an ice maker downstairs which was nice. There isn't a fridge or microwave, and we had to buy coffee cups because there were none in the room or downstairs. The stairs are steep and there is no elevator or help carrying luggage upstairs so plan to do it all yourself. There was plenty of hot water but low water pressure on the second floor. We did our research before booking and were aware of those things before we went so it wasn't a big deal. We didn't use the pool at all, but it was nice to see that the pool was clean since a few reviews said it was green. A few reviews we read also complained of mold in the shower, but we didn't have any in ours. The location and price definitely made up for anything lacking and based on our experience, I'll be looking at Sonder's hotels for future trips to other cities.

Perfect Location. Bed and pillows are super comfortable, even the fold out. They keep the hotel very clean. I’ve stayed here twice. Room is extremely humid but it’s NoLa. Definitely my go to hotel.