Trident Inn & Suites New Orleans

Der Ort war schmutzig. Das Personal versuchte, mir ein anderes Zimmer zu geben, aber alle Zimmer, insbesondere die Badezimmer, waren schmutzig.

Im Badezimmer fehlt der Stöpsel. Das Wasser läuft nur noch als Duschwasser. Das Waschbecken läuft nicht ab. Die Flure stinken. Die Rezeptionistin ist unheimlich und lächelt nie. Die Uhrzeit im Zimmer geht falsch. Ich werde nie wieder hier übernachten.

Lage, Ausstattung, Sauberkeit und Service: ausgezeichnet.

Im Fitnessraum funktionierte nichts. Alle Geräte waren alt und kaputt und somit unbrauchbar. Im ganzen Zimmer funktionierte buchstäblich kein einziges Gerät. Der Reinigungsservice war sehr dürftig, sie haben nicht einmal die Mülleimer rausgebracht oder gereinigt, obwohl wir mehrere Tage dort waren. Der Fitnessraum war günstig und größtenteils sauber (abgesehen von der riesigen toten Kakerlake, die wir fanden und die das Zimmermädchen nicht beseitigen wollte).

Upon checking into the hotel, there was a weird smell through the corridor. Once inside the room, there was what looked like smeared feces on the wall, so I requested to be moved to a new room. The new room was more pleasing on the eyes but had its own set of problems. The headboards were dirty, handprints all on it, there were stains all over the walls. The bathroom tub looked disgusting. There was rust in the tub, and the wall is peeling. I requested extra towels from the front desk, some rude lady with pink hair, she fussed and said we weren’t allowed to have more than 2 sets. Even after explaining to her I was using them in the tub to keep the rust away from everyone. Not to mention last night around 11pm some weird man started banging on the bedroom door claiming to be the hotel owner looking for a cart that was in our room blocking the adjoining room door that wouldn’t lock closed.. he even said he would throw my family and myself out the hotel if we didn’t open the door. Definitely will never be back. After yelling at me I told him his worries are on the wrong thing. Our room was horrible and he didn’t do anything to try to fix it. It’s disgusting and I really deserve my money back for this disgusting stay. I tossed and turned all night. Couldn’t even trust sleeping under the covers. Not to mention the microwave in the rooms both looked like this. Had to eat our leftovers cold because of how nasty it looks.

I felt like housekeepers worked hard to keep the rooms clean. However, there's only so much you can do. The bathrooms are older. I almost flipped and fell a few times because the tile floor. The toilets were old so it doesn't look like they're clean but they are. The shower had mold underneath and looks like the tubs need to be resurfaced. The carpets aren't clean so you have to keep the air condition on so it doesn't make a odd smell. The TVs were very hard to work. I will say that the attendant was very nice to come up and try to fix ours. FYI we didn't turn the TV off the whole time cuz we didn't want to have her come up again.

Hair dryer did not work AC on 60 yet room was not frigid No ice machine in designated spot Was told pool closed at 7pm…huh? Breakfast had to be eaten in dining room and not bright back to room.

Upon checking in the front desk lady was rude. We checked in left the hotel and came Bck. We used the towels for the kids so he went down to the desk to ask for towels .she had an attitude and stated we just came for towels and he couldn’t get any. I was confused because I only came in for check in. I spoke to her about the mold / mildew in the shower she ignored me I was discriminated against because she thought I was another black lady who had kids. When I asked her for her name she didn’t want to give it to me . I’ll never come back here after this stay ! I’ve spent a lot of money coming here since march and never have I ever felt so weird .

The whole hotel and staff are great. But there are few things After they know you as guest there should be no security deposit 2-The room coffee makers are uselss there needs to be coffee available in lobby at 5am waiting till buffet opens is ridiculous