Fairfield Inn & Suites Louisville New Albany IN

Stayed here for one night recently and was very satisfied. My wife said it was one of the best she had ever stayed in. She repeatedly remarked on how clean everything was. There was also a beautiful view from the hotel. Was thinking of coming back to the are to visit and will definitely stay here again. This is a repeat for sure.

I had booked a room for a special promotional rate, and when I arrived at the counter, they had denied me that rate. I had everything to prove I was qualified for this rate, but they still denied it. The staff was very friendly and respectful, the conditions and the room were great, but if I booked a room at a qualified, promised, promotional rate, I expect to pay that price for it.

We stopped in and stayed one night during a recent trip to Indiana. The location of the hotel was perfect and quite. It is situated up on a hill away from all the street noise. There are tons of food options close by. Shower got super hot which was nice and the room we had was very spacious. I did hear a little noise from either someone in the hallway or perhaps the room next door a little early in the morning but it wasn't loud enough to really disturb me or keep me awake. The hotel was really clean and felt safe. I would certainly stay here again if ever in the area.

This has to be the best Fairfield Inn in the country. I think it could easily beat many more- expensive hotels, too. The location is gorgeous, all by itself on a tall hillside. I understand it's been here for two years and I imagine the surrounding area will be overdeveloped some day, but for now it's awesome. On one side, the view is of woods. The other side overlooks Louisville. The place still smells new. Our room was masterfully decorated and laid out. We stayed in five hotels on an 8-day driving trip, and the people who worked here were by far the nicest and most hospitable, particularly the woman who checked us in (Catelyn?) and the woman who runs the breakfast buffet, Lana. She shops for fresh produce and products several times a week! She really cares about the buffet, by providing vegetarian sausage and oat milk in the offerings.

I have to agree with a previous reviewer: this has to be the best Fairfield Inn in the country and I agree that it could easily beat many more- expensive hotels. First, hotel planners need to take note as the planning for this location was done right. The hotel is just off the interstate but you'd never know it. Their location is at the top of a hill above a Taco Bell that you wouldn't know was there unless you drove by it as you have to do on your way to the location. Behind the hotel is a berm that serves as a sound barrier from the highway. With some additional shrubbery, it could be even more attractive. From the front door, you can see the downtown Louisville skyline. To the south of the hotel is a line of mature trees that also block light and noise from the interstate. Unfortunately, I didn't catch the name of the woman staffing the front desk who checked us in at 10:00 PM and was also there when we checked out at 9:00 AM. She was very pleasant and accommodating. The interior of the hotel was very clean and well-maintained.. I asked the front desk staff how long the hotel has been there and she said three years. Our room was clean and I particularly liked that they have dispensers for body wash, shampoo and conditioner in the shower. The breakfast area was also clean and well stocked. We stayed in three different hotel brands on an five day trip and this was head and shoulders above the others. Kudos all the way around on this one!

As quite a few other travelers stated, the big issue with this hotel is the absolute lack of sound damping in the walls and floors. It is loud. Very, very loud. You will very easily hear the TV and other noises in the nearby rooms at even low volumes. It is so bad, I sneezed (just a normal sneeze, nothing loud) and someone in the room next to me said, bless you! It almost sounded like he was in the very room I was in, instead of the room next door. Its really that bad. You will VERY clearly hear all noises in the rooms near you, people walking around, road noises etc without any dampening. They built this hotel as cheaply as possible with that in mind. Its simply impossible to get a good night's sleep here with this. Customer service: They do well here. I'm sure they've stressed this training with all of the noise issues this property is plagued by. That simply cannot make up for the fact that it is VERY difficult to sleep in such a loud hotel. Breakfast: Meh. Not a lot of offerings. Its less than basic.

I've stayed at this Fairfield twice now & both times have been very positive experiences. Friendly staff & clean room. The location is great, right by the interstate & a lot of New Albany businesses, but being at the top of the hill, it's also secluded & was very quiet. It's a short drive to Louisville. I couldn't get the mobile key to work on my phone, but that wasn't important to me; I prefer a physical key card & that worked perfectly. It hasn't been open long, only since 2019, but it's beginning to show its age with some minor scratches on furniture, carpet spots, & water stains in the shower. But overall, it still looks & feels like a new hotel & I wouldn't hesitate to book it again.