Hampton Inn by Hilton New Albany

Avoid this hotel at all costs. The hotel is run down, the hallways and elevator had no air conditioning, and the staff is completely unprofessional and unresponsive. My elderly parents stayed here and when they checked in they swiped their credit credit card. The woman at the desk asked them to swipe again and they assumed it hadn't gone through the first time. She then gave them one set of keys and they went to their room. My father became sick and left a day early. He received his credit card bill and was charged 2 separate transactions for two rooms. One for their 4 night stay and another for 5 nights. When I spoke to the hotel they said the card had been swiped twice, one for each room, when he checked in. THEY ONLY RECEIVED KEYS FOR ONE ROOM AND HAD NO IDEA THEY WERE BEING CHARGED FOR A SECOND ROOM! The hotel said a second room was reserved yet no one mentioned this upon check in so the mistake could be corrected. No one at the hotel will respond to my requests for who I can speak to at the corporate level and the sales manager, is completely incompetent and won't answer her phone. My parents are long time hilton honors members and Hilton customers. It's sickening this hotel took advantage of them and caused them unnecessary stress. Shame on them.

The Hampton Inn, Louisville West, was located in a shabbier part of town. Restaurants were vacated around it with only the Waffle House open 24 hours. The front desk staff was abrupt and unfriendly. While this hotel had been remodeled and updated, it already looked dirty and faded. The carpets were frayed and rumpled. I wore my flip-flops in the bathroom. Breakfast was good, with a variety of options.

Even when the room are very organized, clean and smell good, there is a problem with this place that got me out of my mind. The housekeeper's supervisor (a lady) is stilling the tips. She walked into my room even with a Do not disturb card the day I was leaving. Then a few minutes later she came back again. She was essentially trying to get the tip, or anything left behind. My wife was housekeeper and I know this happens all the time. Do not left your tips inside the rooms people, give it directly to your housekeeper lady. What a shame for the management staff.

!!Do not leave tips inside the rooms!!, the housekeeper's supervisor is stealing them. Just hand them over directly to your housekeeper. This is the second time I stay here. It is clean and smells so good, but when I asked my housekeeper if she was happy with the tip, I left last time she said she got nothing. I was paying attention during this second stay and the supervisor checked every room in my floor this morning. That is completely unfair and unacceptable. If the housekeeper cleans your room, they should get the tips. I hope management change something to void this to happen. !!!No dejen propinas dentro de las habitaciones!!!!!!!!!, la supervisora ​​de la limpieza se las está apropiando. Simplemente entréguelas directamente a la persona que limpia su abitacion. Esta es la segunda vez que me hospedo aquí. Todo está limpio y huele muy bien, pero cuando le pregunté a la persona que limpio mi abitacion la vez anterior si estaba contenta con la propina que le dejé me dijo que no había recibido nada. Estaba prestando atención hoy y la supervisora revisó todas las habitaciones de mi piso esta mañana. Eso es completamente injusto. Si limpian tu habitación, deberían recibir las propinas. Espero que la gerencia cambie algo para evitar que esto siga sucediendo.

We have stayed at this location at various times from when it was under different names, but this time was exceptional as the Hampton Inn. The renovations were amazing. Our room was very comfortable and clean. The staff nice and cordial. As far as breakfast, there was always a good variety of choices that was equal to home cooking. The only sad part was that they converted the indoor pool to outdoors, which was something we always took advantage of, but it was not a dealbreaker by any means. They are also pet friendly. We will definitely keep this location on our list of keepers.

Don't let the fancy building picture on the hotel's website fool you into thinking that this is one of those updated-newer Hampton Inn properties. Once you enter the building, you quickly realize that it is a tired, aging, and not-so-well maintained hotel. It felt like the building has gone through a cheap renovation by an amateur contractor. For instance, the toilet bowl was moved from where it should be to right next to the glass shower door leaving an empty space where the toilet should be and with no room to use it comfortably. At some point, this amateur contractor must have decided to remove the heater-A/C unit and stick one of those window units instead while not bothering to replace the wall controller. There is this useless thermostat on the wall but you need to control the system from the window unit. The furniture is old, showing the symptoms of old furniture, coming apart at the seems. Sink not draining well, moldy shower head all point to lack of maintenance. Front desk and the breakfast area staff come across rather unprofessional. For instance, during the breakfast on Sunday morning, the back-room breakfast staff had no issues leaving the door open while blasting a gospel music and a church service broadcast filling the entire breakfast area. The front desk staff had no issues with guests hearing about their Tinder dating experiences of the previous night. Basically, if you want to go out on a date with one of these ladies, you better show respect. In most hotels, it is not unusual for one of those coffee canisters in the lobby to be empty for a short period of time before they get replaced. But I think it would be hard to get all of them empty and not be refilled for an entire morning. All as in all four of them, not just two like most budget hotels offer. I suppose discussing a disrespectful Tinder date takes precedence over paying attention to the needs of your hotel guests. But the good news is, this hotel is in an area surrounded by many other hotels. Choose one of those instead, then you can still be in the area but experience a better stay.

Temperamental A/C. My husband said the thermostat on the wall was pretend. Spacious, clean room though with plenty of hooks for hanging backpacks and other stuff. Staff was nice. Had lots of activities going on because Halloween weekend. The tub drained slow and it was slippery. My husband told me the next morning he had wiped gnats up out of the bathtub. Breakfast had a limited selection but coffee was good. Location was good because it was close to downtown restaurants and then close to Hwy. 64 when we were leaving in the morning.

Loved this Hampton Inn. Specifically, the employees - very friendly and helpful. The room was excellent. Lots of outlets for charging everything. Bathroom was awesome. Don't go specifically for the breakfast. It is the standard Hampton Inn Breakfast - mostly carbs - horrible sausage and pre-made eggs. No fresh fruit - except apples. But if you need to carb up - you got it!