Casa Palmeira

My only challenge with Casa Palmeira guesthouse is that they get bookings from booking. Com and they use false advertising there. When I booked my place it indicated that it's a single double room only to receive a call on the Sunday morning traveling to the place from Johannesburg to Nelspruit informing me that I had actually booked a tent outside not a room. I became puzzled. The Manager for one at first was very rude and told me it's not their problem I must cancel my booking and booking. Com will refund me not them. Wow.... I asked how long will it take they said 5 to 7 working days and how must I book another place if that's the only money I had? Moving forward got to the room found the receptionist who was very humble and sweet I explained my story to him he understood and called the manager she continued with the arrogance and indicated I must top up the money I made to secure a room and I topped it up fine because I was tired am had a long day traveling. Otherwise next morning met with the Manager and she apologized for the inconvenience made by booking. Com something that she could have done before we even got deep into it the previous day. In short i was not happy with the false advertising done by their people and on top of that they couldn't help me instead insisted I top up the money again which was out of my budget. The guesthouse in general is a nice place and the guy who works there is a super darling.

This is a geat value for money guest house,stafff efficient and friendly ,great location ,security excellent ,roioms ,clean neat

I had issues with both of our bathrooms. There was no soap and shampoo holders. We had to bend down to reach out to those things while taking a shower. It was unpleasant. There was also no bathroom towel. The TV in room 13 was not working properly which really frustrated my daughter.

The staff is excellent and I enjoyed my trip and my stay at casa I will continue to come again when I come for my next visit

The place was neat, beautiful and quite and the service was also good the rooms was clean everything in there was clean

the place is very neat, clean rooms and bedding its situated in a quiet location and peaceful. its a great value for money the staff is very friendly and accommodating will definitely book there again.

Best hotel ever, with Best treatment ever. Everything is about it is quality. And I also enjoyed my self in the swimming pool. The receptionist was friendly, cool, calm n collected. I'm coming back soon

Room was neat and clean. Sure they iron the sheets on the bed - LOL. There wasn't a crease except for the fold over - which was surely ironed in! Bathroom spacious and water was hot. They cleaned the room on the Saturday when we went to town.