Hotel One Naran

The existing reviews on Trip Adviser for Hotel One have questionable grounding in reality. I have just spent 12 days travelling around northern Pakistan, and this was both the most expensive and the worst hotel. It is misrepresented on its website - there is no valley view - extremely noisy all night and breakfast is not available before 8am. When we complained to the management and asked for a refund, the first response was that we were wrong, the second was to sack two staff, the third was to take a refund from their wages. This is outrageous behaviour. Poor employees should not be penalised for management failures. I paid in full, explained that staff should not be sacked, and am now seeking compensation from the Pearl Continental's senior management. This hotel is a disgrace to their franchise!

We had a great time at the facility initially we were confused because at this time of the year there is too much tourist however we are glad we got the booking, the manager at the hotel one Mr. Abrar took care of our family and went an extra mile. The breakfast buffet was delicious fresh and warm. The washroom has warm water and almost high speed internet facility.. highly recommended will surely be visiting and recommending.. regards

The hotel’s ambiance was 10/10 . The staff was well mannered. Highly recommended. The brunch was included and was delicious. Clean and nice rooms with well maintained room service. The staff was available 24/7 . Also the location was mesmerising. Highly suggested to family for safe stay.

Visited Naran and stayed at this hotel for 2 nights. Very nice and polite staff, the service and management was impeccable. Breakfast was included and food was very nice. The room was nice & clean and the staff were available 24/7. 100% recommend this hotel.

Front office and house keeping staf was very cooperative food was delicious and breakfast was mind blowing love to stay in naran in Hotel one. Wifi working very smooth location was good love to stay again in hotelone naran. Rooms was very comfortable and good view from room.

The services are excellent............ 👌 The environment was very pleasant..... and food was very tasty ......😋 overall 10/10............ we enjoyed there and spend a good time........ The staff was very polite....... ❤️❤️❤️❤️❤️❤️

The well maintain rooms with beautiful mountain view, The Room service is excellent and always on time. The staff are very friendly and always have smiles on their faces. Food outstanding, I will recommend others too, it's close to the Market

Amzaing food amazing services with amazing view i enjoyed a lot specially club sandwich made by chef shehzad everything was too good i really enjoyed a lot with my family and recommended everyone to plan hotelone naran with friends and familyyy

I stayed here in May and it was a superb experience and welcoming. The entire staff was extremely hospitable and the resident manager Always there to listen and make sure the customer has a pleasant stay. The food was superb as well, an credit goes to Chef Shahzad I'm big fan of his extremely taste and wonderful finishing presentation 💯 recommend from my side who wants to enjoy good food and stay in naran both the room service and at the restaurant. Since the hotel is located in a busy area and in the valley do not expect great views but if you are looking for a three star comfortable and cozy stay with great food and service; this is the place.