Gastnutzer
10. Oktober 2024
I recently stayed at Kahana Villa Resort in Lahaina, Hawaii, and my experience was deeply disappointing. As someone with a knee replacement, pacemaker, and other health issues, I made it clear upon check-in that I needed a room with air conditioning and a fan, which was provided. However, things went downhill from there. First, the bed we were given was a queen, even though we had booked a king-size bed. Given my knee replacement, I needed space to elevate and prop up my leg, and the smaller bed made it impossible for my partner and me to sleep together, which was especially frustrating as we are a new couple. This put unnecessary strain on our relationship during what was supposed to be a relaxing stay. The worst part was the shower door falling off during our stay, which caused me to cut myself. When I reported this to the front desk, I was only given a Band-Aid and an apology, although maintenance did come to fix it later. The TV didn’t work, and to make matters worse, there were cockroaches in the room. Despite my requests to have the room sprayed, no action was taken. I complained to the front desk three times and asked for a manager to call me four times, but no one ever did. I even reached out to the resort across the street in desperation. I’ve paid maintenance fees for years, and it was disheartening to see the property in such poor condition. The cockroach infestation, broken shower, and lack of response from the management were unacceptable. Given my health issues, the situation was even more distressing. I will be contacting RCI to address these issues, as this level of service is completely unacceptable.
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