Tru by Hilton Naperville Chicago

Better than I expected. Such a cute place to stay.

The food was good. My room nice and clean. Staff very friendly

不錯不錯 乾淨衞生

電視連不上網，看不了。房間隔音不好，小孩子在房間跑了幾步，就聽見隔壁在敲牆。 早餐比較豐富，衞生挺乾淨。總體還可以吧。

好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好好

Was told hotel is less than two years old. Everything was in good shape. Didn't need anything special during three day stay so the service level is mostly unknown. Staff was polite. If I was returning to this area I would repeat. Many restaurants and other retailers are nearby.

We love this hotel. It’s a great location, the staff is helpful and friendly, mattresses are great, and the rooms are clean. Free breakfast, pool table, exercise room, board games to borrow-they have spent time thinking about the guest experience!

A disaster!!! Check in was great. Went to room and tv not working. Called front desk and was told it’s being serviced. My daughter and I went to the pool only to realize there was so much chemical in the water you couldn’t even see the bottom of the pool. Disappointed and went back to a room with no working tv. Front desk made every effort to assist and even moved us to a new room- only to get to the new room with no heat. I’m furious because my 8 year old daughter was looking forward to a great day to swim and just relax. I like the aesthetics of the hotel but everything else sucks!!!! Brandon went above and beyond to assist but these issues were way beyond his control. Don’t list the “by Hilton” fool you!!!

What a horrible idea to put hardwood floors in the rooms instead of carpet. You can hear every footstep from the floor above you. We had a family with kids running around above us and could not get any sleep. Manager said she would move us to another room for next day and then forgot to to it. So stuck two nights in a row with loud neighbors. Not returning…ever!