Chicago Marriott Naperville

酒店很老了，北方地區酒店樓層少，每層房間很多，因此到樓層後要走很遠。房間很乾凈，打掃也很及時。

Room was good and gym too. However upon checkout the hotel reception offered me a reciept via email instead of a paper one. I never recieved it. I have now spent 40 minutes in phone with them and it turned out they never had my email address. And despite spending this time with them, they keep failing in sending me the reciept.

Do not book your wedding blocks or any blocks at this hotel. Your guests will be too polite to point out the atrocities. If you are part of a booked block, go somewhere else. I’m going to start out by asking you to read all the negative reviews because they are 100% on point. The hotel was very crowded. Booked blocks included two HS reunions, two weddings, and umpteen soccer girls. One of the wedding blocks took all the luggage dollies. None to be found at check in. None! However, several dollies were available at checkout. The beds are awful; old mattresses with a bunch of something on top and in between at a feeble attempt to mimic comfort. Housekeeping is beyond horrendous. My room had clumps of hair on the floor under the sink. More hair in the tub. More hair on the bathroom floor and entrance. After the hair was cleaned up by housekeeping, the following day I had hair on the floors again! Gross. They couldn’t change my room. The bed style was sold out. The tub was dated and had permanent dirt on the floor. All in all, rooms need updating. Don’t be fooled by the fancy lobby, which by the way, has terrible acoustics.

This is a nice, big classic Marriott located in a business area with lots of good restaurants nearby. While it’s not a brand new property, it’s been renovated over the years and looks great and is sparkling clean. Starbucks and Sixt Rental Cars in the lobby. Our room, 701, was great and spacious and the bed was comfy. Not enough outlets near the bed and no USB ports like you find in newer properties. They have the new bulk Marriott toiletries which are terrific. Only two minor complaints—first, they apparently do a lot of weddings at this hotel and the room across from ours is where the very loud wedding party ended up at 2 am and despite a call to the front desk, the noise continued. Second, I travel a lot and I’m used to hotel drink prices, but a couple old fashioneds without fancy whiskey shouldn’t cost 50 bucks with a tip. Absolutely I’d come back and stay here again.

In town for the weekend. Stayed at this property before and was amazing so we came back. The staff is and always has been amazing. Especially Janette Rivera, She saw that I had two young children in our reservation and on arrival had small swim bags set in our room. Googles floaties and swim toys. Then kids were over the moon. It’s things like this that set her and this propert above all else

Excellent stay at the Naperville Marriott. Hotel was very nice and recently updated. The breakfast was outstanding and hospitality (esp Rose) was terrific. We are lifetime Platinum members and this Marriott stay was the best in recent memory.

Good hotel that is really elevated by the friendliness and helpfulness of the staff. Case in point - the hotel only offers Pepsi products (no one is perfect, and I am particular). I stopped by the front desk to ask if there was anywhere within walking distance where I could get a Coke. Hristianna asked me to wait a moment, went into the back, and returned with a can from her personal stash. Incredibly nice of her, and I'll remember it.

We held our Martin Family Reunion at the Chicago Marriott Naperville on Saturday May 11, 2024. The event could not have been more fun. Thanks to all the staff at the Marriott for making this event a success! Special thanks to Sheila Haralson, our event planner. Sheila helped with all of the planning, room reservations, menu, cash bar and the breakfast buffet! Sheila helped make this a memorable event. We highly recommend the Chicago Marriott Naperville as the location for your next celebration!

Wow what can I say but excellent wait staff at the Artisan breakfast buffet. Rose and Eliseo were helpful getting me my heavy cream every morning. Along with “to go” coffee cup. The food service area was always clean. I’ll always remember how friendly they were and how hard they worked. Janette at the check in was a blessing to see every night. I was planning my mom’s funeral so most of those nights I was emotionally spent. Walking in there she was remembering what I was working on and how it was going. This is my new home away from home when I visit Naperville