Golf View Hotel & Spa

Fantastic stay. Our twin room was beautiful and all the little extras of Tunnocks wafers etc were lovely. Our deal also included a bottle of Prosecco. This is probably our 8th stay at the Golf View over the years, but our first time following the refurbishment. On occasion we’d found the food/service weren’t quite up to par. Delighted to find huge improvements in both. Our deal included a 2 course meal from the Hickory menu, which was delicious and beautifully cooked and presented. For our second evening we opted for the Haddock and chips from the bar menu. Again great quality and fabulous. The changes to the spa and pool area are an added bonus, we particularly liked the new relaxation room. Last and not least the customer service. Every single member of staff was extremely friendly and professional. Particular praise and thanks to Kian who looked after us so well both at Dinner and Breakfast. A young man who is an absolute credit to the hotel. We’re looking forward to staying with you again in February for my sister’s birthday.

Gold View Hotel & Spa fell short of delivering a transparent and consistent experience, and I hope management takes steps to adhere to consumer protection standards by clearly displaying prices and documented policies to avoid misleading guests. These issues significantly impacted our stay, and future guests deserve a more transparent and professional approach. Breakfast Charges and Pricing Transparency We would have been happy to pay for any additional items if we had been informed that they came with extra charges. However, we only found out during checkout that certain breakfast items were billed separately. When we asked to see a menu with the prices listed, we were told that no such menu existed. In the UK, businesses are legally required to display clear pricing for food and beverages to prevent misleading customers, as outlined under the Consumer Protection from Unfair Trading Regulations 2008. This lack of transparency around pricing was a disappointing oversight that left us feeling misled. Spa Access Policy One of the main reasons we chose Gold View Hotel & Spa was the advertised spa access included in our booking. However, upon arrival, we were told we couldn’t use the facilities before the official check-in time due to "high demand." Only after expressing our disappointment did they reluctantly allow us entry, at which point we found the spa mostly empty. The hotel’s explanation seemed inconsistent and arbitrary, and when we asked to see the spa access policy, neither the front desk nor the manager could provide documentation to support their claim. As with pricing, failure to communicate policies clearly and consistently can also fall under misleading practices according to UK consumer protection standards. Gold View Hotel & Spa has the potential to offer a great experience, but these lapses in transparency and communication significantly detract from it. Future guests should be aware of these issues, and we hope the management takes constructive steps to improve clarity and professionalism in their operations.