Gastnutzer
9. Februar 2025
Overall: The property has great views of the Doon valley and it being at a corner of the mountain, it has an edge over the other hotels in vicinity giving a more panaramic views of the valley. The construction in fort style adds to the charm. All in all, a great stay with a lot of personalised attention and mini surprises, in fact till after the checkout as well. Service: We had some minor concerns with our room initially (not worth detailing though) which were promptly attended to. Having said that the service and personalised attention we got (from all teams) was top class and each of our feedback points were carefully noted and attended to through out our stay, a testimony to their all round hospitality. Scope for improvement: We just felt that there is room for some improvement of finishing in some areas even though good already, but a bit more attention to some of the wooden furniture would add to the experience. Others: While the mall is about 750 metres away, the walk though not long is not pleasant as it is thru the highway. So, we figured that a 200 rupees taxi drop was very convenient (better than making the effort of driving to the mall, finding parking and then paying parking charges at mall of about Rs. 470) and the hotel could recommend that to the guests if it works for the guests. In general the taxi charges (governed by a Union apparently) are uniform in Mussoorie, so a taxi booked through hotel contact was convenient rather than searching and calling any of the registered taxi services. Acknowledgements: Not sure we remember all the names but each of the teams from the front desk / concierge (the gentlemen, Amanpreet and House Keeping incharge, who responded promptly to our initially small issues with our room and we got an upgrade eventually) to the baggage support team to the house keeping team (extremely fast in responding to all requests) to the restuarant team (Laxmi, Tanya, Monika and Balbir) to the food (the Chef and team), especially a la carte that we ordered - Indian and Thai) was great. In fact a small request to the gardening team was promptly attended to. Last but not the least that needs a mention is the attention given and complete solution provided to all our further feedback (after room upgrade) shared with the GM Mr. Manohar Singh who took note of each of the points we casually mentioned during our interaction with him that he volunteered as part of his walk-about talking to the guests including us.
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